- Exam Code: C2010-591
- Exam Name: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3
- Certification Provider: IBM
- Corresponding Certification:IBM Certified Solution Advisor
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IBM C2010-591 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Plan Implementation and Integration | 18% | - Identify integration points with existing systems - Address security and access control requirements - Outline installation and configuration steps |
| Create and Justify Solution Design Recommendations | 24% | - Recommend product licensing and deployment models - Design high-level architecture - Define scalability and performance considerations |
| Define Key IT Service and Asset Management Products | 22% | - Identify IBM Tivoli Service Delivery portfolio components - Understand ITIL alignment with IBM solutions - Describe integration capabilities between Tivoli products |
| Understand Customer Requirements and Business Context | 20% | - Map requirements to solution capabilities - Identify stakeholders and use cases - Gather business and technical requirements |
| Support and Troubleshooting Fundamentals | 16% | - Identify common issues and resolution paths - Outline maintenance and upgrade procedures - Understand logging and monitoring tools |
IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
1. Based on the ITIL Framework, what should be the purpose of every implemented process (Incident Management, Problem Management, Change Management, etc.)?
A) To ensure that services are designed to meet business needs
B) To create value for stakeholders
C) To identify units of organizations responsible for specific outcomes
D) To define activities, roles, responsibilities, functions, and metrics
2. A customer is planning to implement IBM SmartCloud Control Desk to automate incident and problem management processes. The solution will be offered as a service to external customers and they want to negotiate individual terms, conditions, and service prices with each company as well as provide monthly billing. What does the customer have to purchase in order to implement this solution?
A) IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Managed Service Providers licenses
B) IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Internal Service Providers licenses
C) IBM SmartCloud Control Desk for Managed Service Providers licenses
D) IBM SmartCloud Control Desk for Internal Service Providers licenses
3. Which two resources contain the most up-to-date platform compatibility matrix information in order to validate a solution design? (Choose two.)
A) Tivoli User Group Web page
B) Tivoli Field Guides
C) IBM DeveloperWorks wikis
D) IBM Support Web page
E) IBM Tivoli Forums
4. Which two communication modes are supported to allow integration with IBM Tivoli Provisioning Manager? (Choose two.)
A) CORBA
B) Database interface tables
C) Web services
D) ODBC
E) Windows Communication Foundation
5. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What is the most likely cause?
A) Badly configured processes
B) Badly configured actions
C) Badly configured cron tasks
D) Badly configured workflows
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: C,D | Question # 4 Answer: B,C | Question # 5 Answer: C |
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