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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. A L1 support professional has received an email from a customer in reply to a request for additional information.
Which one of the following is the correct course of action to updating the PMR?
The L1 support professional should copy the email:

A) editing out all of the error information, including any confidential information
B) in its entirety
C) the error information down to just the relevant section and remove any confidential information
D) Editingthe error information down to just the relevant section

2. The Format Alter (FA) 1654 has a timezone. TZ field.
This refers to the timezone of:

A) the customer's support contract
B) L1 support
C) L2 support
D) the customer contact

3. The L1 support professional received a secondary Problem Management Record (PMR) and needs to requeue this secondary PMR to the primary PMR location. Which function does the L1 support professional use to locate the primary PMR using CallCenter?

A) List Queues
B) List Primary
C) List Calls
D) ListPMRs

4. Where can a published Technotebe found?

A) in the LI Support teamroom
B) inCallCenter
C) in RETAIN
D) on the IBM Support Web site

5. While working on a Problem Management Record (PMR), the L1 support professional is called to an urgent meeting. When returning from that meeting, it appears that the PMR is still dispatched. What is the correct action for the L1 support professional to take?

A) Immediately requeue the PMR with no time adjustment.
B) Requeue the PMR using the "No Change" option to adjust time recording.
C) Continue to work on the PMR and adjust time recording for the meeting.
D) Continue to work on the PMR with no time adjustment.

Solutions: