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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following identify the purpose of business relationship management?
1.To establish and maintain a business relationship between service provider and customer
2.To identify customer needs and ensure that the service provider is able to meet

A) 2 only
B) 1 only
C) Both of the above
D) Neither of the above

2. What type of record should you raise when a problem diagnosis is complete and a workaround is available?

A) An incident
B) A change
C) A known error
D) A service object

3. Which two processes will contribute MOST to enabling effective problem detection?

A) Incident and event management
B) Incident and financial management
C) Change and release and deployment management
D) Knowledge and service level management

4. Which of the following statements MOST correctly identifies the scope of design coordination
activities?

A) Only changes to business critical systems
B) Only changes that introduce new services
C) It is mandatory that all changes are subject to design coordination activity
D) Any change that the organization believes could benefit

5. Which of the following should be considered when designing measurement systems, methods and metrics?
1.The services
2.The architectures
3.The configuration items
4.The processes

A) 1, 2 and 3 only
B) 2, 3 and 4 only
C) 1, 3 and 4 only
D) All of the above

Solutions: