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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. What is the result of carrying out an activity, following a process or delivering an IT service known as?

A) Incident
B) Problem
C) Outcome
D) Change

2. Which one of the following is the purpose of service level management?

A) To ensure that an agreed level of IT service is provided for all current IT services
B) To carry out the service operations activities needed to support current IT services
C) To create and populate a service catalogue
D) To ensure that sufficient capacity is provided to deliver the agreed performance of services

3. Which of the following BEST describes partners' in the phrase people, processes, products and partners"?

A) Suppliers, manufacturers and vendors
B) Customers
C) Internal departments
D) The facilities management function

4. Which of the following is the best definition of service management?

A) The ability to keep services highly available to meet the business needs
B) An internationally recognized methodology to provide valuable services to customers
C) A complete set of all the documentation required to deliver world class services to customers
D) A set of specialized organizational capabilities for providing value to customers in the form of services

5. What is a RACI model used for?

A) Monitoring services
B) Recording configuration items
C) Defining roles and responsibilities
D) Performance analysis

Solutions: