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ITIL ITIL-4-Transition Exam Syllabus Topics:

TopicDetails
Topic 1
  • High-Velocity IT: The ITIL-4-Transition exam candidates need to understand the high-velocity nature of the digital enterprise and the demands it places on IT. This includes grasping the digital product lifecycle within the ITIL 'operating model' and the importance of the ITIL guiding principles for delivering high-velocity IT.
Topic 2
  • Create, Deliver, and Support: The section involves understanding how to create, deliver, and support IT services. PeopleCert ITIL v3 professionals will learn how to plan and build a service value stream, as well as how to contribute to the creation, delivery, and support of services across the Service Value System (SVS) and value streams.
Topic 3
  • ITIL 4 Foundation: This topic covers the fundamental concepts of service management, including the ITIL guiding principles, the four dimensions of service management, and the ITIL service value system. ITIL v3 professionals will need to understand how these concepts interconnect to form the basis of IT service management.
Topic 4
  • Direct, Plan, and Improve: The topic covers the principles and methods of direction, planning, and improvement within the context of the SVS. ITIL v3 professionals will learn about the integration of GRC and how to use Communication and Organizational Change Management for direction, planning, and improvement.
Topic 5
  • Drive Stakeholder Value: Here, the ITIL v3 professionals will understand how to design customer journeys and shape demand for IT services. They will also learn how to define service offerings, onboard and offboard customers and users, and ensure continual value co-creation through service consumption and provisioning.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-mp-transition-2709

ITIL 4 Managing Professional Transition Sample Questions:

In service relationships what is a benefit of identifying consumer roles?

  • A. It removes constraints from the customer
  • B. It enables effective stakeholder management
  • C. It provides shared service expectations
  • D. It enables a common definition of value
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).

Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

  • A. Service configuration management
  • B. IT asset management
  • C. Deployment management
  • D. Change enablement
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).

Which describes the customer journey?

  • A. The actions that the user undertakes to be able to use the service
  • B. The actions that the service provider takes to attract new customers
  • C. The end-to-end experience customers have with service providers
  • D. The experience the service user gets from the service provider
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).

Which high velocity IT objective considers an organization's ability to continue providing business services when disruptive events affect its digital products?

  • A. Fast development
  • B. Valuable investments
  • C. Resilient operations
  • D. Assured conformance
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).

What do design thinking and service-dominant logic have in common?

  • A. Both focus solely on the needs and problems of the consumers
  • B. Both require clearly defined requirements and acceptance criteria
  • C. Both involve collaborating with customers to ensure their needs are met
  • D. Both focus on product functionality and on building new features
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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