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ITIL ITIL-4-Transition Exam Syllabus Topics:
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ITIL 4 Managing Professional Transition Sample Questions:
In service relationships what is a benefit of identifying consumer roles?
- A. It removes constraints from the customer
- B. It enables effective stakeholder management
- C. It provides shared service expectations
- D. It enables a common definition of value
Correct Answer: B 🗳️
Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).
Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?
- A. Service configuration management
- B. IT asset management
- C. Deployment management
- D. Change enablement
Correct Answer: B 🗳️
Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).
Which describes the customer journey?
- A. The actions that the user undertakes to be able to use the service
- B. The actions that the service provider takes to attract new customers
- C. The end-to-end experience customers have with service providers
- D. The experience the service user gets from the service provider
Correct Answer: C 🗳️
Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).
Which high velocity IT objective considers an organization's ability to continue providing business services when disruptive events affect its digital products?
- A. Fast development
- B. Valuable investments
- C. Resilient operations
- D. Assured conformance
Correct Answer: C 🗳️
Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).
What do design thinking and service-dominant logic have in common?
- A. Both focus solely on the needs and problems of the consumers
- B. Both require clearly defined requirements and acceptance criteria
- C. Both involve collaborating with customers to ensure their needs are met
- D. Both focus on product functionality and on building new features
Correct Answer: C 🗳️
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