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| Section | Objectives |
|---|---|
| IT Financial and Strategic Management | - IT budgeting and cost management - Alignment of IT strategy with business goals |
| Project and Service Management | - IT service management concepts (e.g., ITIL basics) - Project lifecycle and methodologies (e.g., Waterfall, Agile) |
| IT Management Fundamentals | - IT organizational structures and roles - IT governance principles |
| Systems and Infrastructure Management | - Operations and maintenance management - Infrastructure components and lifecycle |
| Information Security and Risk Management | - Risk assessment fundamentals - Security policies and compliance |
How can a customer relationship management (CRM) system support marketing strategies aimed at specific groups?
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Which feature of a customer relationship management (CRM) system allows sales representatives to track the progress of potential deals?
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Which software development approach builds a small-scale representation or working model of the system to ensure it meets the user and business requirements?
Correct Answer: D 🗳️
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Which customer relationship management (CRM) feature helps businesses track the effectiveness of their marketing?
Correct Answer: D 🗳️
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What is the function of a firewall in a network security strategy?
Correct Answer: D 🗳️
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