• Exam Code: MB-220
  • Exam Name: Microsoft Dynamics 365 Marketing Functional Consultant
  • Certification Provider: Microsoft
  • Corresponding Certification:Microsoft Dynamics 365
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Introduction to MB-220: Microsoft Dynamics 365 Marketing Exam

Microsoft MB-220 Exam is a certification exam that is conducted by Microsoft to validates candidate knowledge and skills of marketing principles and industry methodologies and best practices.

As a Microsoft Dynamics 365 Marketing expert, you are in charge of building brand awareness and responsible for configuring and expanding the core marketing application to include email marketing, setup, leads nurturing with personalized experiences, interactive customer journeys, LinkedIn integration, Landing Pages, Events, Voice of the Customer, segmentation and scoring, and maintaining General Data Protection Regulation(GDPR) compliance. This exam checks competency level on topics such as creating and managing marketing forms and pages, manage webinars. After passing this exam, candidates get a certificate from Microsoft that helps them to demonstrate their proficiency in Dynamics 365 Marketing

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What Are Specifications of Associated Certification?

Test MB-220 is related to a job-role-based certification, the Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate. The certificate allows an earner to gain intermediate expertise on concepts like marketing application configuration, managing segments and lists, creating & managing marketing emails, and many others that are part of the day-to-day operations of a consultant or developer. By explaining every bit of Dynamics 365 model-driven applications and data-modeling principles, it makes the certification holder capable to perform the key operations perfectly.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-220.aspx

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Learning Path 2

The second learning path is “Work with Core Features in Dynamics 365 Marketing”. It is designed to help the applicants learn how to go about managing the given technical tasks within Dynamics 365 Marketing. These tasks include:

  • Assets and content settings
  • Website visits redirect URLs as well as social postings
  • Forms, pages, and subscription centers
  • Subscription centers and double opt-in
  • Emails, segments, and journeys

Microsoft MB-220 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Manage leads, contacts, and accounts1-5%- Implement lead scoring and qualification
- Create and manage records
Topic 2: Manage segments and preferences15-20%- Manage consent and compliance
- Create and manage segments
- Manage subscription centers and preferences
Topic 3: Manage customer journeys20-25%- Design and implement journeys
- Implement automation and branching logic
- Test, publish, and monitor journeys
Topic 4: Manage marketing channels25-30%- Create and manage marketing emails
- Design and publish marketing pages and forms
- Manage text messages and push notifications
Topic 5: Analyze insights and reports10-15%- Create and interpret reports and dashboards
- Measure campaign performance
Topic 6: Configure Dynamics 365 Customer Insights – Journeys10-15%- Configure forms, pages, and templates
- Configure application settings
- Configure integration with other services
Topic 7: Manage events and webinars10-15%- Manage registrations and attendance
- Plan and configure events
- Integrate with webinar platforms

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