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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-740
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Exam MS-740: Troubleshooting Microsoft Teams (beta)
Candidates for this exam are support engineers responsible for supporting Microsoft Teams environments, troubleshooting deployments, tuning performance, collecting and analyzing telemetry and log data, and managing Teams environments.
Candidates should have significant exposure to unified communications and hands-on experience with Microsoft Teams. In addition, candidates should have networking knowledge of Azure fundamentals, telephony, PowerShell, data storage technologies, APIs, app security, authentication and authorization, security, and compliance information, debugging, performance tuning, and monitoring.
Part of the requirements for: Microsoft 365 Certified: Teams Support Engineer Associate
Download exam skills outline
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Microsoft MS-740 Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: Troubleshoot Teams meetings, calls, and voice quality | - Meeting join and scheduling issues
- 1. Meeting link and access failures
- 2. Calendar integration problems
- Call quality and media issues
- 1. Network-related call degradation
- 2. Audio/video distortion and latency
|
| Topic 2: Troubleshoot Teams policies and admin configuration | - Voice and conferencing configuration
- 1. Audio conferencing configuration problems
- 2. Calling policies and routing issues
- Messaging and collaboration policies
- 1. Chat restrictions and compliance settings
- 2. Channel and team permission issues
|
| Topic 3: Troubleshoot Teams devices and infrastructure | - Network and connectivity
- 1. Firewall and proxy restrictions
- 2. Bandwidth and QoS issues
- Teams Rooms and meeting devices
- 1. Device registration and provisioning issues
- 2. Peripheral and hardware failures
|
| Topic 4: Troubleshoot Microsoft Teams clients and sign-in issues | - Client installation and update issues
- 1. Teams desktop client installation failures
- 2. Update and version conflicts
- Authentication and sign-in troubleshooting
- 1. Azure AD sign-in issues
- 2. Multi-factor authentication failures
|