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The MS-740 exam is an essential certification for IT professionals looking to specialize in Microsoft Teams troubleshooting. By passing MS-740 exam, candidates can demonstrate their expertise in resolving technical issues related to Teams, and become valuable assets for organizations looking to deploy and maintain Teams efficiently.
Microsoft MS-740 exam is designed for IT professionals who want to validate their skills in troubleshooting Microsoft Teams. MS-740 exam is intended for individuals who have experience in managing and deploying Microsoft Teams in a Windows environment. MS-740 exam focuses on troubleshooting common issues that users may face while using Microsoft Teams. Passing the MS-740 exam demonstrates your expertise in identifying and resolving issues related to Microsoft Teams.
NEW QUESTION # 59
You support a Microsoft Teams environment for a company.
You review the error message that displays for users. The error message is shown in the Sales Team Files exhibit. (Click the Sales Team Files tab.)
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 60
A company uses Microsoft Teams.
You receive reports from users that they are unable to perform specific actions as guests.
You need to determine which actions can be performed by guest users and which actions can be performed by Teams users in the organization.
Which configuration should you use to validate each failed action? To answer, drag the appropriate roles to the correct actions. Each role may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 61
You manage the Microsoft Teams environment for a company.
The company has federation configured only for the human resources (HR) department, and only with Vendor A. User1, who is part of the HR department, cannot communicate with VendorA.
You need to troubleshoot why User1 cannot communicate with VendorA.
What should you do?
- A. Ensure that federated access is enabled in the external access policy for the user.
- B. Ensure that federated access is enabled in the external user communication policy for the user.
- C. Ensure the tenant is enabled for federation.
- D. Ensure the user is added as a guest in the VendorA tenant.
- E. Ensure the target domain for VendorA is listed in the Allowed Domains list.
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/en-us/skypeforbusiness/set-up-policies-in-your-organization/create-custom-external-access-policies
NEW QUESTION # 62
A company uses Microsoft Teams. You delete a user.
You suspect that the deleted user is listed as the owner of a team. You attempt to connect to the Teams PowerShell module to investigate the issue. The following message appears:
Connect-MicrosoftTeam : The term 'Connect-MicrosoftTeam' is not recognized as the name of a cmdlet, function, script file, or operable program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again.
You need to resolve the error and confirm whether the deleted user is still owner of the team.
Which four PowerShell commands should you use to develop the solution? To answer, move the appropriate commands from the list of commands to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Install-Module MicrosoftTeams
2 - Import-Module MicrosoftTeams
3 - Connect-MicrosoftTeams
4 - Get-TeamUser -GroupID <GROUP1D> -Role Owner
Reference:
https://docs.microsoft.com/en-us/skypeforbusiness/set-up-your-computer-for-windows-powershell/download-and-install-the-skype-for-business-online-connector
NEW QUESTION # 63
A company limits users that are authorized to create Microsoft 365 groups.
A user reports that they do not have the option to create new teams in the Microsoft Teams app.
You need to ensure that the user can create teams.
What should you do?
- A. Clear the Teams cache for the user and restart the Microsoft Teams client app.
- B. Disable Conditional Access policies.
- C. Add the user to a distribution group.
- D. Add the user to a security group.
Answer: D
NEW QUESTION # 64
A company configures dynamic emergency calling.
Users report that when they place emergency calls, the calls do not connect to the appropriate emergency
services providers.
You need to troubleshoot the reported issue.
Which logs should you use?
- A. Debug
- B. Media
- C. Desktop
- D. WebRTC
Answer: C
NEW QUESTION # 65
Contoso, Ltd. uses the domain contoso.com. The company adds fabrikam.com as an additional domain.
You schedule a meeting from the contoso.com domain by using the Microsoft Teams app. You are unable to
add a user named [email protected] to the meeting.
You need to resolve this issue.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Ensure that the Fabrikam.com domain is verified in Microsoft 365.
- B. Set the value of the HiddenFromAddressListsEnabled attribute to False for the user's mailbox.
- C. Assign a Microsoft Exchange license to UserA.
- D. Assign an audio conferencing license to UserA.
- E. Set the value of the HiddenFromAddressListsEnabled attribute to for the user's mailbox.
Answer: A,B,C
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/exchange-teams-interact
https://docs.microsoft.com/en-us/microsoft-365/admin/setup/add-domain?view=o365-worldwide
Topic 2, Contoso, Ltd
Case study
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like
to complete each case. However, there may be additional case studies and sections on this exam. You must
manage your time to ensure that you are able to complete all questions included on this exam in the time
provided.
To answer the questions included in a case study, you will need to reference information that is provided in the
case study. Case studies might contain exhibits and other resources that provide more information about the
scenario that is described in the case study. Each question is independent of the other questions in this case
study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and
to make changes before you move to the next section of the exam. After you begin a new section, you cannot
return to this section.
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to
explore the content of the case study before you answer the questions. Clicking these buttons displays
information such as business requirements, existing environment, and problem statements. When you are
ready to answer a question, click the Question button to return to the question.
Background
Contoso, Ltd. is a telecommunications company that has offices in Bulgaria, Italy, Canada, and the United
States. The company has 5,000 employees. The company has the following departments:
IT
Sales
Human resources (HR)
Research and development (R&D)
Technical support
Legal
The company does a lot of business with the following partner companies. Contoso employees are not able to
communicate with these partners by using Microsoft Teams.
Microsoft.com
PartnerCompanyLTD.com
The company currently uses Skype for Business (SfB) as a collaboration tool. The company wants to migrate
to Microsoft Teams. Contoso is beginning a pilot project as part of a Microsoft Teams upgrade. You determine
that some offices do not have calling plan licenses.
Current environment
Active directory
The network contains an on-premises Active Directory domain. All user accounts are assigned to departmental
organizational units (OUs).
Network environment
All traffic is routed through a VPN solution.
Average network bandwidth on Wi-Fi is 3.2 mbps.
Microsoft 365
You assign all employees a Microsoft Office 365 E5 license. You enable the following services for all users:
Microsoft Exchange Online
Microsoft SharePoint Online
Microsoft OneDrive for Business
Azure AD dynamic group membership
Azure Active Directory (Azure AD)
Microsoft Teams
The Microsoft Teams upgrade policy is set to Islands coexistence mode.
Requirements
Calling
You must create auto attendants and call queue groups for the sales department and the support department.
You must configure the following numbers:
Sales department employees must be able to dial international numbers. Other department employees must be
prevented from dialing international numbers.
The secondary number for the sales department must always be displayed whenever a sales department
employee makes an outbound call.
Calls to support team members must be distributed in such a way that each agent gets the same number of
calls.
Emergency calling
You must configure the following normalization rules for emergency calls:
Sales department users need to use 4-digit extension calling.
Support department users need to use 5-digit extension calling.
All local calls for Redmond (country code and region code is +1425) should be dialed without having to put
the +1425 in front of the number.
Security
You must implement dynamic group membership and use the department's attribute.
Users must change their password every 60 days.
You must implement a new security policy that has the following requirements:
Only guest users from the approved partner domains must be allowed to connect to collaborate by using
Microsoft Teams.
Guest users must be prevented from inviting other guests.
Guest users must be prevented from making private calls.
The sales and the technical support department should be able to dial out using the corresponding
number.
Guest users should only be allowed to chat from their own accounts.
Teams channels
Teams and channels must meet the following compliance requirements:
Each team must expire 365 days after it is created.
All team content must be deleted when the team expires
An administrator must be able to restore deleted team content within 30 days.
Group names must not change once they are created.
Meetings and live events
You identify the following requirements for meetings and live events:
All meetings facilitated by employees must be hosted on Microsoft Teams.
Guest users must be able to join live events.
Guest users must always wait in a meeting lobby.
Employees must always bypass the meeting lobby when they join meeting by using the Microsoft
Teams client.
You must record all live events.
Issues
User1
User1 starts an important meeting by using Microsoft Teams. The call drops unexpectedly. User1 provides you
with the following log data after reproducing the issue:
User2
Administrators report that User2 can sign in to Teams. Most policies are assigned to User2, but you are not
able to assign a phone number to User2. You run the following PowerShell command and review the output:
User3
User3 reports an authentication issue while signing in to Teams. You troubleshoot the issue by reviewing the
Teams desktop app logs. You identify the following authentication error message:
0xCAA82EE7 The server name could not be resolved.
User4
User4 reports that they receive multiple email messages about missed chat conversations.
Sales team
You create a Team named Test is used by the sales team.
All users report that an error message displays when they view the Files tab in the general channel for the
team.
You view the following error in the debug logs:
2021-05-14T14:56:54.001Z Err items-view error:
singleOperationHandler.spFolderItemSet.getItems - File Not Found.
Conditional Access policy
Users report a variety of issues accessing resources. You run the following PowerShell cmdlets:
$CA = Get-AzureADMSConditionalAccessPolicy -Identity
$CA.ToJson()
You review the output from the cmdlets:
Teams performance
After recent network changes, users report the following issues that impact all users:
Messages arrive to recipients after significant delays.
The Teams app loads slowly.
The quality of audio and video during meetings is poor.
Calls drop unexpectedly and it takes a long time to rejoin meetings.
You review the following log entries:
NEW QUESTION # 66
An organization has E5 licenses without audio conferencing.
When a user sends a chat message from the Microsoft Teams desktop app the messages are not delivered to
recipients. When the user sends a chat message by using the Teams mobile app the messages are delivered.
You need to resolve the issue.
Which three actions should you perform? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Update the Teams desktop app to the latest version.
- B. Clear the Teams app local cache and the Windows credentials cache.
- C. Sign out of Teams and the sign back in to Teams.
- D. Deactivate and reactivate the user's Teams license.
Answer: A,B,C
NEW QUESTION # 67
A company implements Microsoft Teams.
You need to recommend channel types so that the company can implement specific capabilities
Which channel type should you recommend? To answer, select the appropriate configuration in the answer
area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 68
You need to provide the correct statements to User1.
Which two statements are correct? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. When other apps or services require system memory, Microsoft Teams could give up some to provide to the others.
- B. No matter how much memory is available, Teams will not pass the 1.5 GB threshold
- C. The more memory the machine Teams is running has, the more memory Teams will use.
- D. The Microsoft Teams web and desktop apps use memory in very different ways from each other.
Answer: A,C
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/teams-memory-usage-perf
NEW QUESTION # 69
You need to recommend a solution for configuring the the environment to meet the requirements for the
Project NextGenApp channel. Which actions should you recommend? To answer, select the appropriate
options in the answer area. NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 70
You are configuring Microsoft Teams for a company.
You configure the Direct Routing setup for the tenant- The 200 OK message is not received for outbound SIP
options in the Session Border Controller (SBC) logs.
You need to find the root causes of the issue.
What are the three causes of the issue? Each correct answer presents part of the solution.
NOTE; Each correct selection is worth one point.
- A. The certificate must be assigned to TLS context for the Microsoft Teams proxy.
- B. The SBC trusted root certificate store for the Microsoft Teams TLS context contains the Baltimore root
CA. - C. The SBC certificate assigned to TLS context for Microsoft Teams proxy must be signed from an
approved root CA - D. TLS context is used for Microsoft Teams proxy.
- E. The SBC trusted root certificate store for the Microsoft Teams TLS context is missing the full certificate
chain of the SBC certificate.
Answer: A,C,E
NEW QUESTION # 71
User1 shares a Microsoft Word document with User2 during a Microsoft Teams chat session.
User2 is unable to make any changes to the document.
You need to determine the root cause of the issue.
What is the cause?
- A. User2 does not have a Microsoft SharePoint license.
- B. The Microsoft Office package is not activated on User2's device.
- C. User2 has view-only permissions for the document.
- D. A sensitivity label has been applied to the shared file.
Answer: C
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoft-365/compliance/sensitivity-labels?view=o365-worldwide
NEW QUESTION # 72
A company uses a Session Border Controller (SBC) with Teams Direct Routing.
A user reports that they cannot initiate outbound calls to the following number +41 44 123 45 67.
The user can receive incoming calls. You observe that the user is assigned an OnlineVoiceRoutingPolicy that uses the following number pattern: ^(\+41[0-9]{10})$.
You need to resolve the issue.
Which pattern should you use?
A)
B)
C)
- A. Option C
- B. Option A
- C. Option B
- D. Option D
Answer: B
NEW QUESTION # 73
Users from a company are collaborating with guests from other tenants.
The company's users report that they are unable to send messages to guest accounts.
You need to resolve the issue.
What should you do?
- A. Update the Global messaging policy to enable chat
- B. Add the domains for the guest accounts to the external access allow list.
- C. Enable chat in Guest access.
- D. Modify Guest access settings to allow guest access.
Answer: B
NEW QUESTION # 74
A manager wants to review Microsoft Teams call quality metrics for all IT company employees.
You need to grant the manager access to the Microsoft Teams Call Quality Dashboard.
Which role should you assign to the manager?
- A. Teams Communications Support Engineer
- B. Teams Communications Administrator
- C. Teams Service Administrator
- D. Teams Communications Support Specialist
Answer: D
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/using-admin-roles
NEW QUESTION # 75
A company uses Direct Routing for its telephone solution.
Users in the sales department are unable to make outbound calls. You observe that the sales department does not have a voice routing policy assigned.
You need to resolve the issue.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 76
A company has a Microsoft Teams environment. The sales department and the support department set up teams with standard channels.
Users from the sales department report that the Files tab in one of the channels is not accessible.
The following message displays:
Item might not exist or is no longer available.
You need to identify and resolve the issue.
What should you do?
- A. Recover all the deleted items from the recycle bin of the corresponding Teams site.
- B. Revert the renamed folder to the original channel folder name.
- C. Create a separate document library with the same name as the channel.
Answer: A
Explanation:
The SharePoint folder name must match the channel name. Renaming the SharePoint folder breaks the link between the channel and the folder.
Topic 1, Fabrikam
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. When you are ready to answer a question, click the Question button to return to the question.
Background
Fabrikam, Inc. Ltd. is a pharmaceutical company with offices in the USA, UK, and Australi a. The company has the following departments:
IT
Sales
Human resources (HR)
Research and development (R&D)
Technical support
Legal department
You join the company as a Microsoft Teams administrator.
Current environment
Active Directory
The network contains an on-premises Active Directory domain. All user accounts are assigned to departmental organizational units (OUs).
Microsoft 365
You assign all employees a Microsoft Office 365 E3 license. Fabrikam has recently migrated from Skype for Business server to Microsoft Teams.
Network environment
The company uses a combination of IPv4 and IPv6 addresses.
Calling
The company plans to use a Session Border Controller (SBC) connected to Phone System Direct Routing for their telephony solution. The company registers the SBC domain name, sip.contoso.com, in as tenant domain.
Requirements
Emergency calling
You must configure a tenant trusted IP list for emergency address locations.
Security
Sales interns must not have the ability to share files in one-on-one chats. Teams and channels must meet following compliance requirements:
You must create the following groups for teams and channels: Team Owners, Team Members and Team Visitors.
The Team Visitors group is for internal UserX that does not have access to the Private channels chats, but does have access to SharePoint sites for auditing the files within the private channels.
Channels for the different departments must not inherit permissions from the parent sites. Permissions for each channel must be unique.
ProjectNextGenApp
The R&D team has a private channel named ProjectNextGenApp. The members of the channel need to collaborate on files with an external user, but they do not want the external user to be able to read and send messages in the channel.
Legal department
You must ensure that users in the legal department can view the files uploaded by owners within one channel or access SharePoint.
Issues
CEO
The company's CEO reports that they do not receive notifications for chat messages in the desktop version of Microsoft Teams.
AdministratorA
AdministratorA is configuring Direct Routing. The administrator runs following PowerShell command to pair the SBC to the tenant or add the SBC from the Teams admin center.
The following error message displays:
Human resources manager
The human resources manager is unable to access the files in a Private channel named StaffRecruiters. He gets an error message when they select the Files tab that the Item does not exist or no longer available.
Audit team
Users who are part of the audit team report that they were unable to access the Files tab of a channel in the team. The following error message displays when they attempt to access files:
User1
User1 reports high CPU usage while using the Teams application and would like to know more on how Teams uses resources.
User2
User2 reports that automatic updates for the Teams client are not working.
User3
User3 reports that they are not able to download a file that was shared with them in a one-to-one chat within the Files tab. The following error message displays:
"This item might not exist or is no longer available."
User4
User4 reports that the following message displays when they navigate to the SharePoint Site for the private channel:
"Access denied"
User5
User5 has multiple groups and contacts but none of the groups or users appear in the Teams app. The Contact List Provider for User5 is listed as Unified Contact Store (UCS).
User6
User6 reports that they are not able to download a file that was shared with them in a one-to-one chat within the Files tab and receives the follow error message:
"This item might not exist or is no longer available."
Emergency calling
Users report that the Teams app does not display an emergency address in the calls section of client settings. No emergency address is listed when placing a call. You collect Teams debug logs from a user. A representative section of the log is shown below:
Reports
Users within the company report poor quality when they make Teams calls and dial telephone numbers. You must generate the following reports to troubleshoot the issues:
Report1: Show Public Switched Telephone Network (PSTN) calls for the last 28 days.
Report2: Compare usage and quality across users.
NEW QUESTION # 77
You need to set up the calling environment for the sales and support departments.
Which setup paths should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/plan-auto-attendant-call-queue
https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue
NEW QUESTION # 78
You are configuring Microsoft Teams for a company.
You configure the Direct Routing setup for the tenant- The 200 OK message is not received for outbound SIP options in the Session Border Controller (SBC) logs.
You need to find the root causes of the issue.
What are the three causes of the issue? Each correct answer presents part of the solution.
NOTE; Each correct selection is worth one point.
- A. The certificate must be assigned to TLS context for the Microsoft Teams proxy.
- B. TLS context is used for Microsoft Teams proxy.
- C. The SBC trusted root certificate store for the Microsoft Teams TLS context contains the Baltimore root CA.
- D. The SBC certificate assigned to TLS context for Microsoft Teams proxy must be signed from an approved root CA
- E. The SBC trusted root certificate store for the Microsoft Teams TLS context is missing the full certificate chain of the SBC certificate.
Answer: A,D,E
NEW QUESTION # 79
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