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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. Proposed changes from a Change Management process always require a new or revised:

A) Cost baseline.
B) Network Operations team organization.
C) Procurement plan.
D) Estimation of changes to cost, Schedule and resource plan.

2. Somebody who's communicating to a group of people of more than 25 persons needs to make sure that;

A) he is giving a hard copy to every attendant after his speech.
B) he is using a lot of body language.
C) his message is clear, unambiguous, and complete so that the receiver can receive it correctly.
D) he is looking at every attendant in order to check that he/she is still listening to him.

3. Customer is responsible for Network Planning but the quality of the Datafill is poor and requires NSN to use own resources to make revisions. What is the BEST way to manage this additional scope for the project?

A) Recommend to the customer how the quality of the Datafill could be improved and agree with customer how to proceed with Implementation. Inform CT of a potential up selling opportunity for Network Planning Services.
B) Use the information that comes from the Customer as it is, even if the quality is bad, because the Customer has full responsibility on that.
C) If the corrections to the Datafill are not too many, make the changes and move on with the Rollout.
D) Stop integrations until Customer provides a correct Datafill that can be used.

4. NSN are required under the outsourcing contract to setup a local NOC for which the location, size, people and tools are already agreed - what are the other key considerations?

A) IT and OSS connectivity; Security system and process; Workstations; Telephones; Environmental H&S.
B) Security system and process, IT and OSS connectivity, LAB for HW and SW test.
C) IT and OSS connectivity; Air Conditioning system; Parking, Canteen.
D) NOC managers are only responsible for location, size and tools.

5. During the middle of the night you have learnt that the only way to get a priority site back on air is to take one of the following actions, all of which should allow the SLA to be met. Which option BEST meets both NSN and the customers interests?

A) Send the 'On Call' engineer to collect & deliver the spare part from another region.
B) Arrange for a taxi to deliver the spare from another region.
C) Take a part from a site under a lower priority.
D) Take a part from a site undergoing site acceptance.

Solutions: