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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. During the preparation of the Care Plan, it is recommended that the Care Program Manager reviews which of the following?

A) Care Agreement, Supply Contract, Project Plan, WTR Report, Account Plan, NSN-PRS Report.
B) Supply Contract, NSN-PRS Report, Project Plan, Account Plan, 3rd Party Agreements.
C) Care Agreement, other Service Agreements, Supply Contract, Project Plan, Account Plan, 3rd Party Agreements.
D) Care Agreement, NELLE Forecast, Supply Contract, WTR Report, Project Plan, Account Plan.

2. Who is responsible for commercial and relationship escalation towards the customer?

A) Care Program Manager supported by Project Manager.
B) CT Head supported by Care Program Management.
C) Care Program Manager supported by CT Head.
D) Care Program Manager.

3. A contract is about to expire but there is already a PO for the next year from the customer. Is there a need for CSDA?

A) No, because CSDA is to ensure that NSN doesn't deliver services without money. If there is a PO already in place before expiration, the CaPM just updates the contract end date.
B) No, because PO is in place and invoicing is uninterrupted. After getting the written consent of the CT head and F&C Controller, contract prolongation in CDB is the next step and delivery continues.
C) Yes, CSDA is still needed because the contract is not signed. It means NSN is legally still vulnerable and management needs to grant written approval to acknowledge the higher risk.
D) Yes, NSN needs to send a CSDA to inform higher management that a contract expired but delivery continues as the PO is in place.

4. In which of the following situations can a company show profit at the same time as cash is decreasing?

A) When Work-in-Progress is invoiced and released as cost.
B) The company invoices and records sales, but the customers do not pay.
C) Depreciation is much higher than amortization rates.
D) When Work-in-Progress is increasing rapidly.

5. In order to report cost of poor quality, it is needed to:

A) forecast cost of poor quality in NELLE.
B) have a cost of poor quality budget approved in advance.
C) make internal cost transfer invoices to product lines.
D) record the working time on the cost of poor quality SvO on projects in WTR.

Solutions: