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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. Who is responsible for identifying Care business opportunities and new up-selling possibilities?

A) The Care Program Manager supported by the F&C Controller.
B) The Care Program Manager supported by the CT Head.
C) Multiple roles working in the Care Organization supported by the Care Program Manager.
D) Care Program Coordinator if assigned, otherwise Care Program Manager.

2. Your Customer's Care Contract expired at the end of last year. In addition, NO Purchase Orders have been received from the Customer since the contract expired. How can Care service revenue be recognised in this case?

A) Revenue cannot be recognised.
B) Revenue is recognised based on the expired contract on a monthly basis.
C) Revenue is collected to WIP (Work-in-progress) and recognised after the contract is signed.
D) CT F&C decides how revenue is recognised.

3. What is the main financial management activity performed by the Care Program Manager?

A) Overall Care Profit and Loss responsibility.
B) Overall account Profit and Loss profitability.
C) Overall customer Profit and Loss responsibility.
D) Overall services Profit and Loss responsibility.

4. What is the first step to be taken by the Care Program Manager if a support service requested by customer falls outside the scope of the Care Contract Agreement?

A) Prepare a service offering and propose it to customer.
B) Refuse service delivery until the customer raises a purchase order.
C) Authorise service delivery without a customer order.
D) Check the delivery capability from the relevant support pipe and commercial approach with the Account Manager.

5. What is the next step after receiving a quotation for renewal of services from 3rd party suppliers?

A) Care Program Manager should ask Logistics Coordinator to raise a Purchase Order.
B) Care Program Manager should contact the appropriate Product Line and ask for advice.
C) Care Program Manager should contact the 3rd Party Service Manager to check the renewal options in the existing Frame or Local Agreement.
D) Care Program Manager should contact the Supplier to discuss further discounts.

Solutions: