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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

Question 1

Which fields are not editable in CDB after submission to SAP? If the following fields are incorrect, contract creation needs to be repeated in CDB and SAP alike:

A. CaPM; F&C and CT head contact details.
B. Contract start and end date, SLA and service items.
C. Sales organisation, distribution channel and payment terms.
D. Service Items, Purchase Order numbers and total contract value.

Question 2

What is Gross Profit?

A. Net Sales minus Cost of Goods Sold.
B. Gross Sales minus Gross Costs.
C. Gross Sales minus discounts and penalties.
D. Gross sales minus all Operating Costs.

Question 3

What does SOX compliancy mean for an expired contract?

A. It is a legal requirement to gain written approval to continue service delivery if NSN neither has a contract nor a PO in place.
B. SOX compliancy means that NSN is obliged to deliver services only if there are no significantly (>3 months) overdue payments from the customer.
C. SOX compliancy means that if the customer is listed on the stock exchange and has failed to issue a PO towards NSN, Care needs to inform higher management without delay.
D. There is a legal requirement to gain written approval to continue service delivery without a valid contract in place.

Question 4

What is the main business responsibility of the Care Program Manager?

A. Supervises revenues and costs and approves customer discounts.
B. Supervises sales and costs and defines discounts.
C. Supervises revenues and costs and provides reports to the Account Manager.
D. Supervises revenues and costs and analyses profitability.

Question 5

How the resource requirement forecast is taken from NELLE inputs?

A. F&C controller evaluates the required use of resources and calculates the expected SPC cost.
B. NELLE planning packages include resource requirements and total figures are calculated automatically.
C. NELLE has no direct link to resource forecasting, forecasts are separately defined at MRA meeting.
D. Resource streams manager analyse input and define the number of resources needed.

Solutions: