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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

Question 1

You are the on call Technical Support Engineer. Fault Management has escalated all of the
following TT's to Tech Support 1) An isolated BTS Outage impacting a VIP corporate client, Customer CTO is demanding a report.
2) Critical alarm on an MGW serving the major city's airport
3) Critical Node alarm showing LOS on 1 fibre of a protected fibre ring.
What is the correct prioritisation order?

A. 1:CTO REPORT, 2:MGW, 3:FIBRE LOSS.
B. 1: MGW, 2: FIBRE LOSS, 3: CTO REPORT.
C. 1:FIBRE LOSS, 2: MGW, 3:CTO REPORT.
D. 1:CTO REPORT, 2:FIBRE LOSS, 3:MGW.

Question 2

In a Transformation deal the Field Operations costs are targeted to be reduced by 10% without impacting the SL
Which statement MOST accurately describes the correct course of action?

A. Change the vehicles for lower cost models being careful not to upset employment contracts.
B. Reduce the number of managers to meet the target and redistribute the engineers/technicians among the remaining managers.
C. Identify competence synergies and amalgamate roles to allow headcount reduction; and review and enhance the locations and coverage of engineers/technicians to maximise efficiency.
D. Reduce the HC to meet the desired cost level and redistribute the engineers/technicians to provide cover as best they can.

Question 3

Why does NwOps have SLA's and which process is the MOST fundamental to achieving this?

A. SLA's defines the quality of the (G)NOC services provided by NSN, The key process that MOST affects SLA's is OSS Administration
B. Contractually we need metrics to measure performance quality; Fault Management is the critical process that supports achieving them.
C. SLA's define the E2E service quality, Configuration Management is the key process to achieve the target.
D. SLA's are necessary to define the service quality targets and Performance Management is the key process to achieve the targets.

Question 4

Which of the following is the basic input needed for the negotiation of a contract with a new subcontractor?

A. Clear PO issuance procedures, payment and acceptance terms.
B. The conditions agreed in the Customer Contract.
C. Procurement is responsible to use existing NSN guidelines in the contract.
D. Assurance of subcontractor delivery capability in terms of resources and previous
performance.

Question 5

What are the most important elements that MUST be monitored constantly over a project life cycle?

A. Quality and Subcontractor Performance.
B. Contract conditions and Project Deliverables.
C. Financial Reports and Schedule.
D. Cost, Time and Scope.

Solutions: