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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. What three things should you do once you have established a global default coverage?

A) Createan ESS job to Monitor Service Request Milestones.
B) Use Application Composer to configure warning emails about milestone compliance events.
C) Use Application Composer to include milestones on the Service Request Layout if desired.
D) Create an ESS job to Aggregate Service Requests.

2. You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A) You must make the changes using the Page Composer tool.
B) You can define the workflow to run when certain fields of the SRobject are changed.
C) You will be required to code any new workflow actions in Groovy.
D) You can generate tasks for the SR object from the workflow.
E) You can send an e-mail notification to specified recipients.
F) You can modify the workflow to update field values within the SR object.

3. You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is somestandard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {#
#SR0000003056# #}"
Which statement is true?

A) You have to edit the e-mail template and add HTML code to customize the standard text section.
B) You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
C) You can eliminate part of the standard message, butcannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
D) You can completely eliminate the standard text appended by editing the message:
SVC_EMAIL_ACK_FOR_KNOWN_CUST.

4. Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

A) Templates
B) Pages
C) UI components
D) Object workflows
E) Object triggers
F) Themes
G) Languages
H) Business objects

5. Your customer has noticed thatemails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A) a configured profile option to schedule the retrieval of emails
B) an inbound message filter per time schedule
C) a configured job to process inbound emails
D) an inbound message filter per sender

Solutions: