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Pegasystems PEGACPCSD23V1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Application Development15%- Application Design
  • 1. Coexistence Configuration
  • 2. Modular Enterprise Reuse
  • 3. Center-Out Architecture
Topic 2: Data Integration15%- Common Data Model
  • 1. Storage Options
  • 2. Data Model Components
  • 3. External Storage Configuration
  • 4. Purpose of the Common Data Model
  • 5. Relationship Configuration
  • 6. Entities and Case Types
Topic 3: Reporting5%- Reporting and Analytics
  • 1. Dashboards
  • 2. Insights
Topic 4: Channels15%- Omnichannel Customer Service
  • 1. Messaging AI Configuration
  • 2. Pega Call Configuration
  • 3. Web Messaging Configuration
  • 4. Pega Digital Messaging
  • 5. Email Bot Configuration
Topic 5: User Experience20%- Customer Service User Interface
  • 1. Composite Tab Configuration
  • 2. Constellation UX Best Practices
  • 3. Composite Best Practices
Topic 6: Case Management10%- Service Request Management
  • 1. Case Behavior Configuration
  • 2. Create Service Requests
  • 3. Case Creation Best Practices
Topic 7: Interaction Management20%- Customer Interaction Handling
  • 1. Interaction Management Concepts
  • 2. Dialog Configuration
  • 3. Customer Engagement Processes

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