Exam Name: Certified Pega Decisioning Consultant 23
Certification Provider: Pegasystems
Corresponding Certification: Pegasystems Certification
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Pegasystems PEGACPDC23V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: AI and Arbitration | 8% | - AI-driven prioritization - Apply business levers - Action arbitration logic |
| Topic 2: Omnichannel Delivery | 10% | - Real-time containers - Email and web channel integration - Third-party distributor sharing |
| Topic 3: Business Agility & Change Management | 10% | - Iterative updates to decision logic - Monitor performance and tuning - Governance and deployment |
| Topic 4: Next-Best-Action Concepts | 10% | - Customer Decision Hub overview - 1:1 customer engagement fundamentals - Define starting population - Always-on outbound essentials |
| Topic 5: Decision Strategies | 25% | - Integrate predictive models - Simulate and optimize outcomes - Build and test decision strategies - Implement eligibility and segmentation rules |
| Topic 6: Engagement Policies | 12% | - Manage customer journeys - Define customer engagement rules - Create engagement strategies |
| Topic 7: Actions and Treatments | 12% | - Define and manage customer actions - Configure web and outbound offers - Design treatment strategies |
| Topic 8: Contact Policies and Volume Constraints | 13% | - Manage outbound volume caps - Set contact frequency limits - Control action overexposure |
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