- Exam Code: CMS7
- Exam Name: ITIL V3 Foundation
- Certification Provider: Peoplecert
- Corresponding Certification:Peoplecert Certification
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Peoplecert CMS7 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Key Principles and Models | 15% | - Deming Cycle - Service Portfolio - Process Model - Governance Model |
| Topic 2: Technology and Architecture | 5% | - Enabling Technology - Architectural Considerations |
| Topic 3: ITIL Service Lifecycle | 20% | - Service Transition - Service Design - Service Strategy - Continual Service Improvement - Service Operation |
| Topic 4: Functions and Roles | 10% | - IT Operations Management - Service Desk - Key Roles - Application Management - Technical Management |
| Topic 5: Service Management as a Practice | 15% | - Concept of Service and Service Management - Stakeholders and Value Creation - Governance and Best Practice |
| Topic 6: Generic Concepts and Definitions | 10% | - Service Level Agreements - Service Assets and Configuration - Key Terminology |
| Topic 7: Selected ITIL Processes | 25% | - Incident Management - Release and Deployment Management - Service Level Management - Service Asset and Configuration Management - Change Management - Problem Management |
Peoplecert ITIL V3 Foundation Sample Questions:
1. What is the definition of an Alert?
A) An error message to the user of an application
B) A warning that a threshold has been reached or that something has changed
C) A type of Incident
D) An audit report that indicates areas where IT is not performing according to agreed procedures
2. How is the Service Catalogue used to add value to the service provider organization?
A) Providing a central source of information on the IT services delivered
B) Showing the business impact of a change
C) Displaying the relationships between configuration items
D) To predict the root cause of issues in the IT infrastructure
3. Event Management, Problem Management, Access Management and Request Fulfillment are part of which stage of the Service Lifecycle?
A) Continual Service Improvement
B) Service Transition
C) Service Strategy
D) Service Operation
4. Removing or restricting rights to use an IT Service is the responsibility of which process?
A) Incident Management
B) Request Fulfillment
C) Access Management
D) Change Management
5. Which of the following is the BEST definition of an Incident?
A) A change of state which has significance for the management of a Configuration Item or IT Service
B) A warning that a threshold has been reached, something has changed, or a failure has occurred
C) An unplanned interruption to an IT service or reduction in the quality of an IT service
D) Loss of ability to operate to specification, or to deliver the required output
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: C |
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