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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks' sales team is reporting an increased rate of churn. The Support team is frequently bombarded with customer requests for less complicated user experience. The development team sees the risk in changing a mature product.
What should a strategy designer recommend to help create alignment between the team?

A) Define acceptance criteria and acceptance testing to validate intended outcomes.
B) Share stories from customer reach to create a common understanding of challenges.
C) Create a prioritized product roadmap to ensure future releases address known challenges.

2. A start-up specializing in healthcare is beginning the research and development phases for an application intended for patients and doctors. The strategy designer wants to help both audiences evaluate and prioritize ideas, opportunities, and features toward a shared understanding of a new patient experience.
Which tool should be used to facilitate and share this vision"

A) Storyboard
B) Creative brief
C) Cross-functional survey

3. At a project kickoff, the strategy designer wants to get ideas from all stakeholders to use as hypotheses. The designer runs a sketching activity with the multi-disciplinary group, asking everyone to sketch. They give everyone fat markers and sticky notes, and set a timer for 5 minutes of sketching.
What is the reason why marker choice is important?

A) They ensure stakeholders can fit detailed sketches on a sticky note in the allotted time.
B) They enable stakeholders to focus on generating ideas rather than detailing UI.
C) They anonymize the sketches so that stakeholders cannot judge others' drawing abilities.

4. A global retailer has received customer complaints because items that are advertised sell out too quickly. There is a disconnect between marketing and fulfilment teams and their systems.
Which tool should the strategy designer use to identify the root causes, dependencies, and opportunities for improvement?

A) Service blueprint
B) Journey map
C) Stakeholder interviews

5. Cloud Kicks (CK) is going through a digital transformation exercise around its customer support capabilities. CK's strategy designer suggests to include Omni-Channel as a part of the company's transformation discovery.
Which channel is included in Salesforce Omni-Charmel capabilities?

A) Onsite Visit
B) Self-Service
C) Messaging

Solutions: