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Domain 11: Desktop & Mobile Administration (3%)
Here the test takers should have competency in explaining the Salesforce Mobile App capacities as well as explaining the synchronization & installation options of Salesforce Lightning for Outlook.
Reference: https://trailhead.salesforce.com/en/academy/classes/adm201-administration-essentials-for-new-admins/
Domain 8: Data Management (10%)
Here you are required to know how to explain the considerations when updating, importing, transferring, and mass deleting data (data quality, field mapping, CSV files, record IDs, duplicate records, external IDs); define tools and use cases for managing data depending on a scenario (data import wizard and dataloader); explain the implications and capacities of data validation tools; explain various methods to backup data (dataloader, exports, export service).
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Salesforce ADM-201日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Security and Access | 12% | - Object-Level Permissions - Salesforce Shield - Field-Level Security - Login Hours and IP Ranges - Record Access (OWD, Sharing Rules) |
| Topic 2: Service Cloud Applications | 10% | - Web-to-Case and Email-to-Case - Service Contracts - Service Cloud Features - Omni-Channel - Cases and Entitlements |
| Topic 3: Activity Management and Chatter | 4% | - Tasks and Events - Chatter Groups and Feeds - Chatter Best Practices |
| Topic 4: Reports and Dashboards | 11% | - Joined Reports - Summary Reports and Matrix Reports - Dashboard Components - Report Types - Report Builder - Scheduling Reports |
| Topic 5: Data Management | 10% | - Data Import Wizard - Data Quality Best Practices - Duplicate Rules and Matching Rules - Data Export - Data Loader |
| Topic 6: Salesforce Mobile App and Lightning Experience | 6% | - Lightning Experience Features - Navigation and UI Customization - Salesforce Mobile App Configuration |
| Topic 7: Standard and Custom Objects | 8% | - Custom Object Creation - Object Relationships (Lookup, Master-Detail) - Roll-up Summary Fields - Standard Object Overview |
| Topic 8: Sales Cloud Applications | 10% | - Opportunity Management - Forecasting - Sales Cloud Features - Products, Price Books, and Quotes - Account and Contact Management |
| Topic 9: Organization Setup | 4% | - Lightning Experience vs Classic - Currency Management - Fiscal Year - Company Information - User Interface |
| Topic 10: Workflow and Process Automation | 17% | - Workflow Rules - Approval Processes - Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages) - Process Builder - Flows (Screen Flows, Autolaunched Flows) |
| Topic 11: User Setup | 8% | - Delegated Authentication - User Licenses - Profile Configuration - User Creation and Management - Permission Sets - Role Hierarchy |
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