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What Does Salesforce Administrator Certification Exam Consist of?
ADM-201 exam covers all Salesforce software that end users have access to and the configuration perimeters open to administrators across the Sales, Service, and Collaboration Clouds. This test has 60 multiple-choice questions with 5 non-scored ones, with the passing score being 65%. The exam duration is 105 minutes. The normal registration fee is USD 200 whereas the retake fee is USD 100. There are no prerequisites for sitting this exam but attending Salesforce official courses beforehand is strongly recommended by the vendor. Test ADM-201 can be taken onsite at a testing center or online. Passing this exam seals the Salesforce Certified Administrator certificate. Once this one is achieved, one can go on to earn the Salesforce Certified Advanced Administrator certificate later on. It's to be noted that Salesforce certificates are valid for only one year and have to be renewed annually.
Reference: https://trailhead.salesforce.com/en/academy/classes/adm201-administration-essentials-for-new-admins/
Domain 2: User Setup (7%)
This topic evaluates the applicants’ competency in defining the stages to set up and/or maintain a user (including resetting passwords, resolving locked user accounts, assigning licenses) as well as understanding the results caused by activating/deactivating or freezing a user.
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Domain 7: Activity Management & Collaboration (3%)
This section encompasses one’s skills in explaining the activity management capacities (public calendars, events, manage tasks, multi-day events) as well as explaining the Chatter features (groups, security, feed).
Salesforce ADM-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Data Management | 10% | - Duplicate Rules and Matching Rules
- Data Export
- Data Quality Best Practices
- Data Import Wizard
- Data Loader
|
| Standard and Custom Objects | 8% | - Object Relationships (Lookup, Master-Detail)
- Roll-up Summary Fields
- Standard Object Overview
- Custom Object Creation
|
| Workflow and Process Automation | 17% | - Flows (Screen Flows, Autolaunched Flows)
- Approval Processes
- Process Builder
- Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages)
- Workflow Rules
|
| User Setup | 8% | - Delegated Authentication
- User Licenses
- Role Hierarchy
- Profile Configuration
- User Creation and Management
- Permission Sets
|
| Security and Access | 12% | - Field-Level Security
- Record Access (OWD, Sharing Rules)
- Login Hours and IP Ranges
- Object-Level Permissions
- Salesforce Shield
|
| Service Cloud Applications | 10% | - Service Contracts
- Web-to-Case and Email-to-Case
- Omni-Channel
- Service Cloud Features
- Cases and Entitlements
|
| Reports and Dashboards | 11% | - Dashboard Components
- Joined Reports
- Report Types
- Summary Reports and Matrix Reports
- Report Builder
- Scheduling Reports
|
| Activity Management and Chatter | 4% | - Tasks and Events
- Chatter Groups and Feeds
- Chatter Best Practices
|
| Organization Setup | 4% | - User Interface
- Fiscal Year
- Company Information
- Lightning Experience vs Classic
- Currency Management
|
| Salesforce Mobile App and Lightning Experience | 6% | - Salesforce Mobile App Configuration
- Lightning Experience Features
- Navigation and UI Customization
|
| Sales Cloud Applications | 10% | - Account and Contact Management
- Sales Cloud Features
- Products, Price Books, and Quotes
- Opportunity Management
- Forecasting
|