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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

Question 1

ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?

A. Do not migrate legacy assets and leverage external objects within salesforce to access them
B. Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.
C. Coordinate migration readiness across regions and execute migration all at once to ensure consistency
D. Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.

Question 2

UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.

A. Customer can choose their plan from all pricing books.
B. History of subscription updates and traceability
C. Supported by digital commerce API
D. Service Continuity
E. Migrating in/out from bundle offer

Question 3

Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?

A. An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes
B. An error at runtime no value will be assigned to the attribute "installation Type" on the technical product
C. No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.
D. No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product

Question 4

Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?

A. Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix
B. Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems
C. Create Apex class and hook code to calculate the price and add as a step within the pricing plan
D. Create another matrix for OTC's and add all the attributes from Account and product as input and price as Output.

Question 5

A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?

A. Use the versioning feature and comparing the prices for the version product after having enabled the feature
B. Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price
C. Use EPC project feature checking the changes done for the defaulted project after having enable the feature
D. Use price list history checking the changes done after having enabled the track field history on the Price list entry object

Solutions: