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Salesforce AP-207 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Solution Design | 36% | - Architecture and Design
- 1. Validate data model fitment
- 2. Understand deployment tools and best practices
- 3. Define future state architecture
- 4. Design future state business processes
- 5. Map Energy and Utilities Cloud components to current architecture
- 6. Determine organizational security and data access considerations
|
| Test and Deploy Energy and Utilities Cloud Applications and Solutions | 13% | - Testing and Deployment
- 1. Execute user acceptance testing
- 2. Identify deployment stakeholders
- 3. Manage UAT milestones
- 4. Support go-live activities
- 5. Create deployment plans
- 6. Validate Salesforce core and Vlocity components
|
| Implementation | 38% | - Platform Configuration
- 1. Integrate third-party systems
- 2. Enable order capture and contract management
- 3. Perform initial Salesforce and Energy and Utilities Cloud setup
- 4. Configure licenses and access
- 5. Configure products and pricing
- 6. Implement post-sales processes
- 7. Execute data migration
|
| Discovery | 13% | - Business Needs Analysis
- 1. Align stakeholder requirements
- 2. Understand current state architecture
- 3. Document customer business needs and desired outcomes
- 4. Identify gaps between current processes and Energy and Utilities Cloud capabilities
- 5. Analyze current state processes and user journeys
|
Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:
1. A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.
What license is needed to complete this customer requirement?
A) Salesforce Contact Center license
B) Salesforce Field Service license
C) Energy and Utilities Base Service license
D) Salesforce Service Console license
2. Having completed discovery and solution design, and as the project team moves into the implementation phase, what should be the first step in the build process?
A) Start evaluating products and offerings from as many third-party suppliers as possible.
B) Immediately start building the solution in their favorite technology.
C) install Salesforce Service Cloud and start building custom objects and APEX classes.
D) Select the Energy and Utilities Cloud applications that best meet the company's needs
3. An energy company is implementing Energy and Utilities Cloud for its service center agents.
Which two of the following business processes should be part of their test scenarios?
Choose 2 answers
A) Set up a payment arrangement.
B) Create a multi-site quote.
C) Manage changes to contract clauses.
D) Manage a customer moving out.
4. What tool should be used to migrate configurations from sandbox to production when a customer has completed configuring OmniStudio components?
A) IDX Workbench
B) OmniStudio DataPacks
C) Salesforce Export Wizard
D) DataLoader.io
5. A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?
A) Work with an external debt collection agency to ensure customers pay their outstanding amount.
B) Use the Create Payment Plan action in the Contact Center Console.
C) Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
D) Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.
Solutions:
Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A,D | Question # 4 Answer: B | Question # 5 Answer: B |