- Exam Code: Field-Service-Lightning-Consultant
- Exam Name: Salesforce Certified Field Service Lightning Consultant
- Certification Provider: Salesforce
- Corresponding Certification:Field Service Lightning program
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Certification Path
Salesforce Administrator Certification and Salesforce Service Cloud Consultant Certification can act as a prerequisite for this exam.
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What is the duration of the Field-Service-Lightning-Consultant Exam
- Passing Score: 70%
- Length of Examination: 90 minutes
- Number of Questions: 60
- Format: Multiple choices, multiple answers
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The benefit in Obtaining the Field-Service-Lightning-Consultant Exam Certification
- After completing the Salesforce Certified Field Service Lightning Consultant certification Candidate becomes a solid, well-rounded Salesforce Certified Field Service Lightning Consultant.
- If the Candidate has the desire to move up to a higher-paying position in an organization. This certification will help as always.
- When an organization hiring or promotion an employee, then the decision is made by human resources. Now while Candidate may have an IT background, they do their decisions in a way that takes into record many different factors. One thing is candidates have formal credentials, such as the Salesforce Certified Field Service Lightning Consultant.
- A candidate might have incredible IT skills. Employers that do the hiring need to make decisions based on limited information and as it always. When they view the official Salesforce Certified Field Service Lightning Consultant certification, they can be guaranteed that a candidate has achieved a certain level of competence.
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Salesforce Field-Service-Lightning-Consultant Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Field Service Lightning Setup and Configuration | 22% | - Set up service resources, skills, and time sheets - Define license types and permission sets - Configure service territories, operating hours, and locations - Define products, assets, and inventory settings |
| Topic 2: Work Order Management | 23% | - Configure work order lifecycle, types, and milestones - Set up entitlements, service contracts, and SLAs - Relate work orders to cases, accounts, and assets - Manage work order line items and required products |
| Topic 3: Maintenance Plans and Advanced Features | 10% | - Set up recurring maintenance plans - Integrate with Service Cloud and other clouds - Configure reports, dashboards, and analytics |
| Topic 4: Mobile and Field Execution | 17% | - Configure Field Service mobile app settings - Track time, inventory, and work completion - Manage mobile workflows and offline access |
| Topic 5: Scheduling and Optimization | 28% | - Implement complex work and multi-day appointments - Use routing, optimization, and dispatch strategies - Configure scheduling policies and service objectives - Utilize Dispatcher Console features - Manage service appointment lifecycle |
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