
[Nov 14, 2021] Field-Service-Lightning-Consultant Exam Dumps 100% Same Q&A In Your Real Exam
Field-Service-Lightning-Consultant Test Engine Dumps Training With 276 Questions
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NEW QUESTION 134
Northern trail outfitters (NTO) asks its clients for feedback on every service visit.
NTO wants to dispatch the appropriate technicians based on customer feedback.
What are two ways the consultant can meet this requirement?
Choose 2 answers
- A. Configure customer preferences on the service resource record.
- B. Configure and add excluded and required resource work rules to scheduling policies.
- C. Configure resource preferences on the account or work order.
- D. Configure and add excluded and required required resource business objectives to scheduling policies.
Answer: B,C
NEW QUESTION 135
Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work.
Contractor 1 has providedservices for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors' experience?
- A. Assign Contractor 2 as an Excluded Resource.
- B. Assign Contractor 1 and 2 different capacities for repair work.
- C. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
- D. Assign Contractor 1 as a Preferred Resource.
Answer: C
NEW QUESTION 136
Universal Containers' (UC)Technicians are required to record actual work duration against baseline estimates at the Work Order Line Item Level for certain tasks. How can this be supported using standard fields and features?
- A. Create Work Types for all tasks requiring an estimatedversus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order Line Item.
- B. Create Knowledge Articles with the baseline durations for each Product. Train Service Technicians to associate the appropriate Knowledge Article,and then update the "Duration" field on the Work Order Line Item.
- C. Train Dispatchers to update the "Duration" field when Work Orders are created. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order Line Item.
- D. Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order.
Answer: D
NEW QUESTION 137
Technician often need to generate reports in customer language
Which configuration should the consultant recommend to meet the requirements?
- A. Add the language field to the contact page layouts
- B. Add the service report language field to the work order page layout
- C. Update the language of the current user
- D. Update the default language of the organization
Answer: B
NEW QUESTION 138
universal container is implementing work order management to better the support its clients Choose 2 answers
- A. Create the work skills using the FSL lightning web component. Assign the skill to service resources add the skill to work type
- B. Create the work skill using setup. Manually assign the skills to service resources
- C. Create work skills using the fsl lightning Managed package wizard. Assign the skills to service resources. And the skill to work type and work order
- D. Create the work skills using the guided setup wizard. Assign the skill to service to service resources using guided setup
Answer: B,D
NEW QUESTION 139
Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?
- A. Assign Contractor 1 as a Preferred Resource.
- B. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
- C. Assign Contractor 1 and 2 different capacities for repair work.
- D. Assign Contractor 2 as an excluded Resource.
Answer: A
NEW QUESTION 140
Universal Containers's (UC) Technicians use the iOS Salesforce Field Service mobile app to track Service Appointments. UC requires some customers to sign their Service Reports when work is completed. The majority of UC's customers receive a Service Report without signature capture.
How should a Consultant configure Salesforce Field Service to support customer signatures?
- A. Build a Flow on the Service Appointment record.
- B. Install an AppExchange eSignature solution.
- C. Generate a Service Report with a Signature Type.
- D. Supply each Service Technician with a portable printer.
Answer: B
NEW QUESTION 141
Universal Containers wants to invoice its Customer for the parts used when performing repairs on installed Assets. What should a Consultant recommend to track the price of the parts consumed?
- A. Use Products and Price Books to track the price.
- B. Use Assets and Products to track the price.
- C. Use Opportunity Line Items and Price Books to track the price.
- D. Use a custom object to model the Work Order pricing and price.
Answer: B
NEW QUESTION 142
A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck.
Which three steps should a Consultant recommend to track the number of parts consumed? (Choose three.)
- A. Build a report using the Work Order inventory module.
- B. Build a report to view Products Consumed on Work Orders.
- C. Build a report to view Inventory Transactions.
- D. Build a report to view Products Consumed on Work Order Line Items.
- E. Build a report using the Service Appointment Inventory module.
Answer: B,C,D
NEW QUESTION 143
An employee at universal container performs the role of a dispatcher and a technician How should a consultant configure the field service lightning to support this behavior?
- A. Create one service resource and assign the technician and dispatcher role
- B. Create two skills records and assign them to service resources record
- C. Create two service resource and assign them to the employee
- D. Create one service resource and assign the relevant permission set license
Answer: D
NEW QUESTION 144
Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders. What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service Mobile app?
- A. Quick Action on Work Order to Create Opportunity
- B. Quick Action on Work Order Line Items to Create Opportunity
- C. Quick Action on Opportunity to Create Work Order
- D. Quick Action on Opportunity to Create Work Order Line Item
Answer: A
NEW QUESTION 145
A Field Service Technician wants the ability to view a list of currently available parts on another Technician's truck. The Technician will then have ability to request the part(s) from the other Technician. What should a Consultant recommend to view and transfer parts between Technicians?
- A. Build a solution to utilize the Asset inventory functionality to view the truck stock and request transfer of stock.
- B. Build a solution to utilize the Work Order reporting module to view the truck stock and request transfer of stock.
- C. Build a solution to view the Technician's truck stock and create a custom process to request transfer to stock.
- D. Build a solution to utilize the Parts transfer functionality to view the truck stock and request transfer of stock.
Answer: B
NEW QUESTION 146
Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment.
How should a Consultant recommend implementing this feature?
- A. Configure Field Sets on the Service Appointment.
- B. Use Lookup Fields.
- C. Create CSS in the Dispatcher's Console.
- D. Add Fields on the Page Layout.
Answer: A
NEW QUESTION 147
the dispatcher at universal containers wants wants to schedule service
appointment from the dispatch console while taking the scheduling policy into consideration Which three options are available to dispatchers?
- A. Select a serviceappointment from the list, use the "candidates" action, and select the best time slot
- B. Select theservice appointment from the list, user the "change status" action and
"dispatch" - C. Select multiple service appointment from the list and bulk schedule them
- D. Select a service appointment from the list, use the "edit" action and allocate the Resources
- E. Select the service appointment from the list and the "schedule" action
Answer: A,C,E
NEW QUESTION 148
a customer makes one appointment for the sales department, and another
appointment for the service department. The tow appointments should be handled on the same day, but should be created as separate appointments. In addition, the technician must complete one appointment before starting the next. The agent wants to make sure these tow appointments are scheduled together and in sequence.
Which three things should the consultant verify to ensure these requirements are simultaneous scheduling will occur?
Choose 3 answers
- A. The complex work visual force page is added to the service appointments page layout.
- B. A dependency has been created between the two appointment and the start time are the same.
- C. The checkbox uses all-or-none scheduling for related appointments in field service setting is selected.
- D. The same resource and same day fields appear on the service appointments page layout.
- E. The dependency type is set to start after finish and day on the service appointment in the dependency.
Answer: A,C,E
NEW QUESTION 149
Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the consultant recommend?
- A. 100 contractors
100 contractors - B. 25 contractors
75 contractors
25 contractors - C. 25 contractors
100 contractors
Answer: C
NEW QUESTION 150
A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill requirement for the appointment.
How can the Dispatcher update the Service Crew to meet those requirements?
- A. Edit the Service Appointment and add a new Service Resource.
- B. Update the Service Crew on the Service Appointment's Work Type.
- C. A Create a new Service Appointment with a different Crew.
- D. Use the Crew Management tool to add Service Resources to the Crew.
Answer: C
NEW QUESTION 151
In the dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher?
Choose 3 answers
- A. Resource's Home Base
- B. Google Traffic Data
- C. Service Appointments
- D. Resource's Travel Speed
- E. Service Appointment Dependencies
Answer: A,B,C
NEW QUESTION 152
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