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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Salesforce Certified Slack Administrator Sample Questions:

1. You're an Org Primary Owner on your company's Slack Enterprise Grid. You have six workspaces, each representing one line of business. Your company's Chief Information Officer (CIO) is keen on keeping all members of the organization informed about new Slack features on an ongoing basis.
How can you ensure all members are receiving ongoing enablement on new Slack features?
(Select the best answer.)

A) Leverage an org-wide channel to announce new Slack features on a recurring basis, and bookmark useful links and learning material in channel.
B) Direct members to a #help-slack channel to ask questions about new Slack features and receive feedback from your Slack Champions.
C) Advise Workspace Admins to direct all members to Slack's website to review new features.
D) Pin messages related to new Slack features in a dedicated multi-workspace channel on a recurring basis.

2. In Large Inc's Enterprise Grid design, each business unit has its own workspace, and everyone is also a member of the Global workspace. The Sales team at Large Inc are slow adopters of Slack and have been using email instead of Slack to communicate with peers.
Which of these strategies should the Sales team AVOID using to connect cross-functionally more effectively with Slack?

A) Create an org-wide #help-sales channel where cross-functional partners can turn to Sales with questions and requests for help.
B) Create an org-wide #sales-wins channel so that account representatives can share updates on new customers and celebrate big deals.
C) Create a #customer-feedback channel for Sales to convey customer concerns to the Product and Engineering teams.
D) Move their channels into the Global workspace and convert the default channels to private, to ease the Sales team's fears about privacy.

3. You lead a team responsible for launching Slack Enterprise Grid to all employees. Your leadership team firmly believes that Slack is currently too noisy and that a workspace dedicated to each major business unit will reduce noise. You want to be thoughtful about the workspace design and create an Enterprise Grid design that will best facilitate collaboration across your company.
What are two actions you should take?
(Select the TWO best answers.)

A) Create success criteria and key design principles for Enterprise Grid, and work with your Slack account team to determine the pros and cons of each Enterprise Grid design model.
B) Create and launch an employee survey to better understand how knowledge is shared across the organization and how teams are using Slack today.
C) Create an implementation and project plan with an Enterprise Grid design focused on a multi- workspace business unit model.
D) Create an implementation and project plan with an Enterprise Grid design that includes one large workspace in order to avoid forming silos.
E) Create a business case for focusing on a thoughtful Enterprise Grid design, and present it to the leadership team.

4. You're an Org Admin of an Enterprise Grid org consisting of three workspaces: IT, Internal, and Contractors.
An executive wants to create a communication channel with everyone in the IT and Internal workspace, but not Contractors.
What is the best way to create this channel so that it will only be visible to people in the IT and Internal workspaces?
(Select the best answer.)

A) Create a Slack Connect channel between the IT and Internal workspaces.
B) Create an org-wide channel, and exclude the Contractors workspace.
C) Create a channel in the IT workspace, and invite members from the Internal workspace as guests.
D) Create a multi-workspace channel between the IT and Internal workspaces.

5. You're a Workspace Owner, responsible for setting up your company's Slack Business+ workspace for the first time.
You want admins to have visibility into request approvals (for invites, apps, Slack Connect, etc.).
What is the best way to set up an approval process within Slack that will require the least effort?

A) Post and pin a message with a request template in the #general channel that asks users to submit their requests in the #general channel.
B) Do nothing, as Slack's default settings automatically route approval requests to Workspace Admins through a Slackbot direct message (DM).
C) Set up a #admins-approval channel, and change the settings for each request type to route approvals to the channel where Workspace Admins can approve.
D) Use Workflow Builder to create multiple workflows that allow users to request the necessary approvals from a #help-slack channel.

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