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Certified Implementation Specialist - ServiceNow Training and Certification
ServiceNow Training and Certification
ServiceNow Certification Program FAQ
The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.
The examination consists of 65 Questions. Candidates should attempt maximum correct answers for a better score.
Formats of Question
Exam Duration
Candidates will have 90 minutes for attempting 65 questions. So, it becomes important for the candidates to time-box the exam and restrict spending too much time on one question or one topic.
Exam Results
The ServiceNow CIS-ITSM certification is a pass or fail exam. The examination is scored against a minimum standard established by ServiceNow who are guided by the certification industry best practices and guidelines. On successful submission of the certification examination, result in the form of Pass or Fail result is immediately calculated and displayed to the candidate. No further details will be provided to the candidate.
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Questions in the exam are based on official training material provided by ServiceNow over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.
On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.
Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals
Candidates can get the details for these pieces of training on Now Learning portal
The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination
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| Section | Objectives |
|---|---|
| Request Fulfillment and Service Catalog | - Catalog items and workflows - Request lifecycle management |
| Change Management | - Change types and workflows - Approval and risk management |
| CMDB and Service Mapping Concepts | - Service dependencies overview - CMDB structure and relationships |
| Incident Management | - Incident lifecycle and configuration - SLAs, assignments, and escalation |
| ITSM Reporting and Performance | - Basic reporting and dashboards - Metrics and KPI tracking |
| Problem Management | - Known errors and workarounds - Problem identification and root cause analysis |
| ITSM Foundation and Platform Concepts | - ITSM application overview - ServiceNow platform architecture and navigation |
| Knowledge Management | - Publishing and lifecycle processes - Knowledge article creation and governance |
カタログビルダーのステップベースのフルフィルメントを使用して定義できるのはどれですか? 2 つの回答を選択してください
Correct Answer: B,D 🗳️
Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).
インシデントレコードの「割り当てグループ」が空の場合、単一のユーザーグループに属するエージェントが「自分に割り当てる」UIアクションをクリックするとどうなりますか？
Correct Answer: A 🗳️
Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).
インシデント記録を削除するには、どのような役割が必要ですか？
Correct Answer: B 🗳️
Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).
顧客は、problem_coordinator ロールを持つユーザーは回避策や修正を伝達できるのに、problem_task_analyst ロールを持つユーザーはそれができない理由を知りたいと思っています。
これをどう説明しますか?
Correct Answer: C 🗳️
Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).
サービスポートフォリオ管理で構築されたサービスとオファリング間の関係は、どのように構成管理データベース(CMDB)に転送されるのでしょうか？
Correct Answer: C 🗳️
Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).
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