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ServiceNow CIS-TPRM Exam Syllabus Topics:
| Section | Weight | Objectives |
| Process Automation and Workflows | 19% | - Approval processes and escalation rules
- Workflow design and customization
- Issue and action item management
- Task assignment and tracking
|
| TPRM Application Overview and Core Configuration | 24% | - Third-party record management and hierarchy
- Risk intelligence and integration configuration
- Risk domains, criteria, and scoring rules
- Application architecture and key components
- Contacts and engagement setup
|
| Assessment Configuration and Management | 33% | - Assessment lifecycle, scheduling, and generation
- Scoring calculations and risk rating determination
- Inherent Risk Questionnaire (IRQ) configuration
- Questionnaire templates and scales setup
- Assessment types: internal, external, due diligence
|
| Reporting, Integration, and Compliance | 6% | - Compliance frameworks and regulatory alignment
- Dashboards, reports, and analytics
- Integration with GRC and other ServiceNow applications
|
| Third-Party Portal and Collaboration | 18% | - Access management and permissions
- Portal configuration, branding, and navigation
- Request management: questionnaires, documents, evidence
- Communication and notification setup
|
ServiceNow Certified Implementation Specialist - Third-party Risk Management Sample Questions:
1. How should Contact Configuration be approached to manage international third parties?
Response:
A) By using a universal language for all communications, regardless of the third party,s location
B) Assigning contacts based on geographical proximity rather than expertise
C) Ignoring time zone differences to simplify meeting scheduling
D) Accounting for language preferences and time zones in contact details
2. When configuring Third-party Risk Assessment, what is essential to define in the process?
Response:
A) The color scheme of the assessment reports.
B) The risk criteria and thresholds specific to different categories of third parties.
C) The preference for communication channels (email, phone, etc.).
D) The schedule for holiday breaks.
3. What benefit does the ServiceNow GRC module offer in terms of regulatory change management?
Response:
A) It decorates the user interface according to the new regulations
B) It automatically changes the organization,s policies to comply with new regulations
C) It helps in tracking and adapting to regulatory changes efficiently
D) It provides a platform for storing hard copies of regulatory documents
4. Third-party Risk Assessment Generation involves:
Response:
A) Generation of assessments annually, regardless of the risk profile.
B) Random selection of third parties for assessment.
C) Sole reliance on third-party self-assessments.
D) Automated generation of assessments based on predefined triggers and schedules.
5. What is the primary role of the ServiceNow GRC (Governance, Risk, and Compliance) module in the context of Third-party Risk Management?
Response:
A) To provide a centralized platform for managing compliance, risks, and policies related to third-party vendors
B) To manage IT service requests
C) To oversee financial transactions of the organization
D) To track employee performance metrics
Solutions:
Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: D |