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Read the ServiceNow CSA Exam Requirements below
Industry experience with database and system administration concepts is also helpful, as is knowledge of IT help desk processes and workflows related to incidents, problems, and changes.
To pass this exam, candidates must have completed the ServiceNow Fundamentals course and have at least six months of practical experience with ServiceNow.
Applicants can take a three-day ServiceNow Basics training course or the ServiceNow Basics training course offered at Now Learning.
Reference: https://www.globalknowledge.com/nl-nl/certificeringen/certificeringen/servicenow/certified-system-administrator
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ServiceNow CSA Practice Test Questions, ServiceNow CSA Exam Practice Test Questions
The ServiceNow Certified System Administrator (CSA) exam is designed to validate the candidates’ proficiency in the ServiceNow System Administration. After completing this test, you can demonstrate to your potential employer that you possess the essential knowledge and skills required to effectively configure, implement, and maintain the ServiceNow platform. The exam also equips you with sufficient expertise to pursue the advanced-level certification paths.
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ServiceNow CSA日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Data Migration and Integration | 15% | - Migration and Automation
- 1. Update Sets
- 2. Basic Scripting
- 3. UI Policies
- 4. Business Rules
|
| Database Management and Platform Security | 27% | - Database and Security Administration
- 1. Data Schema
- 2. Import Sets
- 3. CMDB and CSDM
- 4. Access Controls
|
| Platform Overview and Navigation | 7% | - Platform Overview
- 1. Platform Capabilities and Services
- 2. Navigation and User Interface
- 3. ServiceNow Instance
|
| Configuring Applications for Collaboration | 20% | - Collaboration Features
- 1. Visual Task Boards
- 2. Task Management
- 3. Dashboards and Reporting
- 4. Notifications
|
| Instance Configuration | 11% | - Instance Personalization and Configuration
- 1. Applications and Plugins
- 2. User Administration
- 3. Lists and Forms
|
| Self Service and Automation | 20% | - Self-Service Features
- 1. Virtual Agent
- 2. Knowledge Management
- 3. Workflow and Flow Designer
- 4. Service Catalog
|