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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. During the enablement discovery call, your client confirmed that organization-wide communications are announced to employees by the executive leadership team. Subsequent communications are sent by department and/or director-level leadership with the expectation that they will optimize communications to align with the change management needs of their departments.
Which recommendation should be included in your client's Communication Plan to meet these needs?

A) Identify one stakeholder to facilitate general communications, as well as others to carry out department- specific communications.
B) Designate a department Slack channel dedicated to Slack announcements for each department at the organization.
C) Create both custom emojis and workflows that can be used to gauge employee sentiment and feedback.
D) Do not allow threading in any announcement channels.

2. Your client is scheduling a Slack launch and they would like to set up user groups for all of their admins.
How should you advise they proceed?

A) In Workspace Settings, select the Permissions tab for each workspace and add a user group with all admins and owners.
B) In Org Settings, set up a policy and select create a user group for all owners.
C) In Workspace Settings, select the Permissions tab and create a user group by adding all admins.
D) In Org Policies, select the Permissions tab and add a policy and create a user group for all admins.

3. Your client is migrating to Enterprise Grid and is looking for guidance on how to manage guest users that will need to retain the same level of access to Slack post-migration.
What should you suggest?

A) Convert guests to full members.
B) Enable the option to bypass SSO for guests.
C) Collaborate with guests via a Slack Connect channel.
D) Convert guests to multi-channel guests.

4. Your client has set up an #ama channel for when business leaders host "Ask Me Anything" (AMA) sessions and your client wants to encourage organized engagement.
Which two best practices, when used together, will encourage engagement while keeping the channel as organized as possible?

A) Restrict posting permissions to include only the session moderators.
B) Ask employees to respond to messages with emoji reactions.
C) Leave posting permissions open to encourage engagement.
D) Create a workflow where employees can engage by submitting questions.
E) Encourage employees to delete answered questions to keep the channel organized.

5. Your client firmly believes that a great onboarding experience sets employees up for success. The client wants to start the process with a warm welcome in Slack where new employees can share fun and important information with their new coworkers.
What is an ideal and automated onboarding experience in Slack for new employees?

A) New employees receive a private welcome bot message congratulating them on joining the team at BestHR with some important information to get started.
B) New employees are prompted by their managers to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
C) New employees receive a message from their manager asking for the new employee to post an introduction to a company-wide #welcome channel.
D) New employees receive a welcome bot message and are prompted to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.

Solutions: