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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Research has shown that better patient experience positively impacts which of the following operational outcomes?

A) Staff turnover
B) Access to care
C) Staff-to-patient ratio
D) Wait time

2. Which approach BEST demonstrates meaningful partnership with patients and families in organizational improvement?

A) Limiting patient participation to annual recognition events
B) Asking patients to react to a completed solution after leadership has already approved it
C) Using only complaint data as the organization's patient voice
D) Including patient and family advisors as ongoing members of improvement and design work from planning through evaluation

3. Which are the MOST utilized data sources for evaluating service?

A) Compliment data and focus groups
B) Service recovery logs and community advisory committees
C) Post-visit phone call feedback
D) Patient (or family) complaints and patient satisfaction data

4. When engaged in organizational transformation, which of the following is directly proportional to the probability of success?

A) Senior executive ' s commitment and level of personal involvement
B) Competency and knowledge of management and the front-line staff
C) Cross functional accountability experienced in the organization
D) Degree to which adequate preparation and planning occurred at the onset

5. Which statement BEST describes experience-based co-design (EBCD)?

A) EBCD offers an opportunity for dialogue providing insights into the meaning of patient feedback.
B) EBCD focuses solely on the patient and family perspective and typically does not include the perspectives of caregivers.
C) EBCD should be used for stand-alone projects and not integrated with other organizational work.
D) EBCD primarily focuses on the use of quantitative data such as patient satisfaction surveys.

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