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WGU Operations-Management Exam Syllabus Topics:

SectionObjectives
Forecasting and Planning- Demand Forecasting Methods
- Aggregate Planning
Process Design and Analysis- Capacity Planning and Bottlenecks
- Process Mapping and Flow
Project and Operations Scheduling- Project Management Basics
- Scheduling Techniques
Supply Chain and Inventory Management- Inventory Models and Control Systems
- Supply Chain Design and Logistics
- Just-in-Time (JIT) and Lean Operations
Operations Management Foundations- Introduction to Operations and Productivity
- Operations Strategy and Competitiveness
Quality Management- Six Sigma and Continuous Improvement
- Total Quality Management (TQM)

WGU Operations Management (C215, VDC2) Sample Questions:

1. Why is kanban significant to the "pull" system?

A) It is a process that is only for support or maintenance.
B) It requires that all work items are sized the same.
C) It is a process that highlights the highest-performing organization.
D) It specifies the exact quantity of a product that needs to be produced.


2. What do assignable causes of variation indicate?

A) Out-of-control signals were found in the process.
B) Equipment was found to be out of control.
C) Human resources found an operator was at fault.
D) A computer virus was found in the system.


3. A construction company produces furnished pre-fabricated manufactured homes. The production manager has discovered the following challenges within one of the facilities:
* Production quantities are low and only a small number of homes are built efficiently.
* The facility space allows for low handling of materials.
* There is limited space available for employees to operate.
Which hybrid layout should be used to address the company's needs?

A) Group technology
B) Process performance metrics
C) Manufacturing technology
D) Statistical reduction control


4. What is a bottleneck in a flowchart?

A) The point where production is evened out
B) Two stages operating independently
C) The longest task in the process
D) Multiple storage areas


5. What are two product system differences between the push and pull processes?
Choose 2 answers

A) Pull initiates quality control.
B) Push lowers cost due to overproduction.
C) Pull eliminates excessive inventory.
D) Push enhances employee relations.
E) Pull develops additional products.
F) Push moves the product forward in anticipation for demand.


Solutions:

Question # 1
Answer: D
Question # 2
Answer: A
Question # 3
Answer: A
Question # 4
Answer: C
Question # 5
Answer: C,F

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