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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

Question 1

What is true about the relationship between performance evaluation and motivation?

A. The relationship is strong for employees but weak for managers.
B. The relationship is strongest when employees know that traits are the criteria used for the evaluations.
C. The relationship does not depend on the perceptual process.
D. Employees must have confidence that the effort they exert will lead to a favorable performance evaluation.

Question 2

A is ambitious and cheerful at work. Which type of values are these?

A. Determinate values
B. Terminal values
C. Instrumental values
D. Intermediate values

Question 3

What defines acceptable standards of behavior that are shared by group members?

A. Group roles
B. Group norms
C. Group conformity
D. Group status

Question 4

What is social loafing?

A. A process by which individuals attempt to control the impression others form of them
B. The tendency for individuals to work harder when working collectively than when working individually
C. The tendency for individuals to expend less effort when working collectively than when working individually
D. An expectation that others will not act opportunistically when working collectively

Question 5

Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?

A. Satisfying goals and smoothing
B. Smoothing and confrontation
C. Confrontation and smoothing
D. Compromise and superordinate goals

Solutions: