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NEW QUESTION 25
In the overview of Smartform Templates, which fields can be used for both Sorting and Filtering? Note:
There are 2 correct answers to this question.
- A. Language
- B. Revision
- C. State
- D. Description
Answer: A,C
NEW QUESTION 26
Which activities can be Synchronized andviewed on mobile App? Choose the correct answer.
- A. Activity Service Call, Quotations
- B. Activity, Project,Opportunities
- C. Projects, skills, Service Call
- D. Activities, business Partner, Skills
Answer: C
NEW QUESTION 27
You are a Service planner in SAP Field Service management, How can you find a suitable technician in the Planning board? Choose the correct answer.
- A. Use a Filter
- B. Use a workflow
- C. Use a Business Rule
- D. Use a checklist
Answer: A
NEW QUESTION 28
How are Labels used within the Smart forms and Feedback Module? Choose the correct answer.
- A. To identify the elements in the smart form.
- B. To act as a reference for generating a Smart form Report
- C. To add a label to be used as reference by the Field Engineer
- D. To Filter the list of Smart forms.
Answer: D
NEW QUESTION 29
In Which steps of the end to end service process does SAP Field service management contribute to the overall customer experience? Note: There are 2 correct answers to this question.
- A. Customer Feedback Management
- B. Workforce management
- C. Parts Logistics
- D. Mobile Field service execution
Answer: A,D
NEW QUESTION 30
Which of the following steps can you perform in the planning board as a dispatcher? Note: There are 2 correct answers to this question.
- A. Create Technician Skills
- B. Enter materials used
- C. Define Core hours.
- D. Release Assignments
Answer: A,D
NEW QUESTION 31
How Does SAP Field Service Management Crowd Service allow you to cater to next generation employees? Choose the correct answer.
- A. By giving service technicians the ability to schedule the additional training
- B. By giving service technicians the ability to register for upcoming certifications
- C. By adopting your workforce to accommodate for workers shifting perspectives
- D. By helping Employees learn more about next generation technologies
Answer: A
NEW QUESTION 32
Which Customer steps are part of SAP Field Service management Self-service? Note: There are 3 correct answers to this question.
- A. Record the incident via the website
- B. Scan a QR Code
- C. Record the Progress of the Incident
- D. Monitor the Execution Stage
- E. Assign parts to the incident
Answer: A,B,D
NEW QUESTION 33
You want your customers to be able to create service request from the self-service portal. What are the pre-requisites for providing this function? Note: There are 3 correct answers to this question.
- A. You must have business rules configured
- B. You must have Auto-release of assignments
- C. You must have a portal user account
- D. You must have moment-sets defined equipment
- E. You must have Equipment records against your account
Answer: C,D,E
NEW QUESTION 34
Which aspect of Self-Service Configuration allow a customer to create a service request? Choose the correct answer.
- A. Moment-sets
- B. Workflow assignments
- C. Branding
- D. QR Codes
Answer: D
NEW QUESTION 35
What are the typical steps you perform in the planning and dispatching App? Note: There are 2 correct answers to this question.
- A. Approve Efforts
- B. Create Equipment
- C. Assign Technicians
- D. Update contacts
Answer: A,C
NEW QUESTION 36
You are an administrator responsible for maintaining settings at account and company level. Which of the following settings would you maintain in company level? Note: There are 2 correct answers to this question.
- A. Business Rules
- B. Screen Configurations
- C. User Groups
- D. Password Policy
Answer: A,B
NEW QUESTION 37
What is mandatory to fill when creating a smart form? Choose the correct answer.
- A. Category
- B. Label
- C. Revision
- D. Version
Answer: A
NEW QUESTION 38
Where can you define the user access to the SAP Field Service management Mobile app? Choose the correct answer.
- A. In the SAP Field Service management Self-Service Portal
- B. In the SAP Field Service management Crowd Service Marketplace
- C. In the SAP Field Service management Mobile app
- D. In the SAP Field Service Management Web App
Answer: D
NEW QUESTION 39
Which module in SAP Field Service management is used to create documentation and guidelines for Service Execution? Choose the correct answer.
- A. Master Data
- B. Planning and Dispatching
- C. Administration
- D. Smartforms and Feedback
Answer: D
NEW QUESTION 40
What aspect of SAP Field service management helps meet customer expectations for real time services.
Choose the correct answer.
- A. SAP Field Service Management Crowd Service
- B. SAP Field service management company
- C. SAP Field service management Customer Self-Service
- D. SAP Field Service management Account Service
Answer: A
NEW QUESTION 41
What are the SAP Field service management service call statuses that can be mapped to ERP? Note:
There are 3 correct answers to this question.
- A. Released
- B. Technically complete
- C. Finished
- D. Cancelled
- E. Ready to Plan
Answer: B,D,E
NEW QUESTION 42
During which status is a Customer allowed to cancel the Service Request in Self -Service Portal? Choose the correct answer.
- A. Work
- B. Travel
- C. Open
- D. Accepted
Answer: C
NEW QUESTION 43
What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question.
- A. Use Pre-assembled queries
- B. Import Report Templates
- C. Use Pre-assembled Reports
- D. Import Queries
Answer: A,B
NEW QUESTION 44
What are typical Crowd workers? Note: There are 3 correct answers to this question.
- A. Managers
- B. Subsidiaries
- C. Freelancers
- D. Dispatchers
- E. Partners
Answer: B,C,E
NEW QUESTION 45
What needs to be enabled for integrated Checkout for the technician? Note: There are 2 correct answers to this question.
- A. Enable business rule
- B. Assign correct CRUD to user group
Answer: A,B
NEW QUESTION 46
What configuration is necessary for Reserved material in mobile? Note: There are 2 correct answers to this question.
- A. Create
- B. Read
- C. Delete
- D. Update
Answer: B,D
NEW QUESTION 47
Which activities you can perform in Administration module? Note: There are 2 correct answers to this question.
- A. Edit Smartform Templates
- B. Maintain Session Configuration
- C. Perform System Monitoring
- D. Define Service workflows
Answer: B,D
NEW QUESTION 48
What needs to be selected when the Time &Material entry has to be send back to the technician again?
Choose the correct answer.
- A. Send again
- B. Request Change
- C. Request New Entry
- D. Revoke
Answer: B
NEW QUESTION 49
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