Community-Cloud-Consultant Tested & Approved Salesforce Community Cloud Study Materials
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Salesforce Community-Cloud-Consultant certification is an important credential for professionals who work with Salesforce Community Cloud. Salesforce Certified Community Cloud Consultant certification exam evaluates a candidate's knowledge and skills related to community setup and configuration, community management, community engagement, and community analytics. By earning this certification, professionals can demonstrate their expertise in Salesforce Community Cloud and enhance their career opportunities in the Salesforce ecosystem.
NEW QUESTION # 121
Universal Containers builds their customer Community on Napili templates. They create several recommendations that are visible on the home page, including one for their annual conference event. After the event, the Salesforce Admin needs to remove the event recommendation. Where should the Salesforce Admin delete the recommendation?
- A. From the All Communities setup page
- B. From the Community site
- C. From the Community Workspaces
- D. From the Community Builder
Answer: C
NEW QUESTION # 122
Universal Containers (UC) wants to collaborate with key members of their strategic Partners on deals and marketing initiatives. Sensitive information needs to be shared with confidence, and major opportunities must be tracked. No other Partners can have visibility to this collaboration. Different UC employees have access to different collaboration efforts.
How should the Administrator meet these requirements?
Select one or more of the following:
- A. Set up Private Chatter groups and make the UC account manager the owner
- B. Build a custom Lightning Component and enable the sharing attribute
- C. Set up Unlisted Chatter groups and make the UC account manager the owner
- D. Configure a Collaboration object with manual sharing
Answer: C
NEW QUESTION # 123
A Salesforce Admin needs to build a self-service Community.
Which three steps should the Salesforce Admin take before building the Community in Salesforce? (Choose three.)
- A. Enable the Service Cloud features to be used in the Community, including Knowledge and Case.
- B. Add discussions on topics that can be published in the Community.
- C. Gather branding assets, including images and logo for the Community.
- D. Configure a search for articles and discussions in the Community.
- E. Create email templates to be used in the Community.
Answer: A,C,E
NEW QUESTION # 124
Northern Trail Outfitters needs to provide support to all customers in their Customer Community, including customers who have NOT logged in. Currently, customers can only view Knowledge articles if they are logged in.
What should the Salesforce Admin do to make sure that Knowledge articles are visible to unauthenticated users?
- A. Create custom Community pages with components for Knowledge articles and make them available for guest user profiles.
- B. Update the channel for all Knowledge articles to include Public as a channel to help customers view articles without login.
- C. Make the article detail page available for unauthenticated access to help customers view articles without login.
- D. Modify the customer profile to include all Knowledge articles types and fields to help customers view articles without login.
Answer: B
NEW QUESTION # 125
Universal Containers is experiencing an increase in spam in their Community. The Community Manager needs to put in some pre-moderation rules to be alerted when multiple posts occur from the same user over a short period of time.
What should the Community Manager do to meet this requirement?
- A. Activate a content rule to flag member-generated content with a Review Moderation action.
- B. Grant the "Community Moderator" permission to allow access to view engagement reports.
- C. Grant the "Moderate Communities Feed" permission to Community members so they can flag content.
- D. Create a rate rule and apply it to posts with newly registered members as the criteria.
Answer: A
NEW QUESTION # 126
Universal Rideshares uses a Custom Object to capture vanpool driver information. The VP of Support wants to give members of the Napili template -based Community access to this information for their vanpools. What is themost efficient way to accomplish this task?
- A. Create a Visualforce page for the Custom Object and add it as a tab in Community Management
- B. Create a Detail page for the Custom Object and add the Custom Object as a Navigation Menu item
- C. Create a Visualforce page for the Custom Object and add the Custom Object as a Navigation Menu item
- D. Create aDetail page for the Custom Object and add it as a tab in Community Management
Answer: B
NEW QUESTION # 127
Universal Containers needs to roll out mobile access in their Community. Their Community environment is as follows:* Five active Communities* Four of the active Communities are built on the Napili template; one is built in a Visualforce/Tab container* Mobile device: Apple iPhone (i0S)What is the recommended method to ensure access of active Communities on a mobile device?
- A. Access all Communities via mobile browser using the Community URL
- B. Access four template -based Communities via mobile browser and Visualforce/Tab community via Salesforce1 mobile browser app
- C. Access all Communities via Salesforce1 iOS app
- D. Access four template -based Communities via Salesforce1 'OS app and Visualforce/Tab Community via mobile browser
Answer: B
NEW QUESTION # 128
Universal Containers (UC) is implementing a Self Service Community. UC has a high volume of customers with complex hierarchies. The majority of UC customers have multiple Accounts and frequently add new Accounts. Universal Containers wants customers to be able to create new Accounts and Contacts on their own.
Which two license types should UC's Salesforce administrator recommend? Choose 2 answers Select one or more of the following:
- A. Customer Community Login
- B. Customer Community Plus Login
- C. Customer Community Plus
- D. Customer Community
Answer: C
NEW QUESTION # 129
Universal Containers is leveraging Salesforce Files and needs to make it available to customer Community users.
Which users will be able to edit and delete Salesforce Files based on their license?
- A. Users with the High Volume Customer Portal license.
- B. Users with the Lightning External App license.
- C. Users with the Customer Community license.
- D. Users with the Customer Community Plus license.
Answer: D
NEW QUESTION # 130
Universal Containers (UC) just went live with a new Customer Community. UC wants to automatically create Community users for related contacts when a new business opportunity is marked as closed won.
Which approach should the Community Cloud consultant recommended to accomplish this?
Select one or more of the following:
- A. Use a workflow rule to create a task for the administrator with a list of contacts that should be users
- B. Send an email to the administrator when the opportunity is marked closed won so they can create users
- C. Use a trigger to create Community users for all related contacts on the account
- D. Use a schedule report that alerts the Salesforce administrator of the new contacts
Answer: C
NEW QUESTION # 131
Universal Containers builds a partner community for their dealers.
They set up the partner account with two roles to represent sales employees and their managers.
After going live, the dealerships inform Universal Containers that they need a CEO type of access for specific users who need to access all of the data on the parner account.
How should the Salesforce admin fulfil this requirement?
Select one or more of the following:
- A. Promote the CEO partner user to delegated admin on the partner account
- B. Add a third role to the partner account hierarchy for the CEO partner user
- C. Make the CEO partner user the owner of the partner account
- D. Assign Super User access to the CEO partner user on the Contact page
Answer: D
NEW QUESTION # 132
A Salesforce Admin needs to add Reputation to the home page in the Customer Service Napili Community.Reputation points and levels have been created. What should the Salesforce Admin do in Community Builder to accomplish this task? Choose one answer
- A. Create a custom Lightning component and add it to the home page
- B. Add a generic component and name it Leaderboard
- C. Enable Chatter for the Customer Service Napili Community
- D. Drag and drop the Reputation Leaderboard component onto the home page
Answer: D
NEW QUESTION # 133
The Community administrator at Universal Containers has received reports from users about not being able to see each other in the People tab. However, users are able to view other's conversations within groups of which they are a part. Why are users unable to see each other in the People tab?
Select one or more of the following:
- A. External users cannot view each other within Partner Communities
- B. Users did not approve each others' Friend Requests within the Community
- C. The Administrator has deselected Community User Visibility
- D. External users can only view each other if they are in the same Account
Answer: C
NEW QUESTION # 134
Your company has provided you with 6,321 'Bad Words' they wish to prevent being used in the Customer Community. How many Content Criteria are required to support this requirement?
- A. 0
- B. 1
- C. 2
- D. 3
- E. 4
Answer: E
NEW QUESTION # 135
Universal Containers needs to add a page to their Napili Community. Authors will manually add the content to the page. What should be the first step to add this page to the site?
- A. Clone a standard page
- B. Create a standard page
- C. Create an object page
- D. Clone an object page
Answer: B
NEW QUESTION # 136
Universal Containers (UC) recently went live with its new Customer Community. UC has received cases stating that no customers have access to the Community. The customer users have the custom "UC Customer Community" profile assigned to them.
What is the final step the Administrator should take to ensure user membership to the Community?
- A. Assign the "UC Customer Community" profile in Administration.
- B. Use a permission set to give users access to the Community.
- C. Publish the Community using the Community Builder.
- D. Ensure the "Send Welcome Email" checkbox is selected.
Answer: B
NEW QUESTION # 137
Universal Containers builds a Community on the Customer Service Template. The Community Manager needs to add rich content and collaboration capabilities (e.g., feed and publisher) to an existing object page.
What is the fastest way for the Salesforce Admin to do this in Community Builder?
- A. Add a page variation, add the components, set the page as active, and publish.
- B. Create an object page, add the components, and publish.
- C. Edit the object page, add the components, and publish.
- D. Install the collaboration Lightning app, add the app components to the page, and publish.
Answer: C
NEW QUESTION # 138
A coffee Company has created a Knowledge Base around its products and their usage. Prospective customers need to search for products and view community discussions. Current customers should be able to register and discuss the products they purchased. The coffee company will use the Asset object to track registered products.
How should the coffee company's administrator meet these requirements?
- A. Create a public community for the Knowledge Base, and let current customers sign in to register products
- B. Create a public community for the Knowledge Base, and let current customers register products
- C. Create a private community for the Knowledge Base, and let all customers register themselves
- D. Create a public community for the Knowledge Base, and let current customers register products in private community
Answer: B
NEW QUESTION # 139
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Salesforce Certified Community Cloud Consultant certification exam is designed to validate the skills and knowledge required for a consultant to implement and manage Salesforce Communities. Earning this certification demonstrates that a professional has the skills and knowledge required to design solutions that meet business requirements and optimize community performance. As the demand for Salesforce Community Cloud solutions continues to grow, the need for certified professionals will continue to increase, making this certification highly valuable in the job market.
Salesforce Certified Community Cloud Consultant certification is an excellent way to demonstrate your expertise in Salesforce Community Cloud. It validates your skills and knowledge in developing and implementing solutions for Community Cloud, and it is recognized by employers and clients worldwide. Achieving this certification demonstrates your commitment to your career and your willingness to stay up-to-date with the latest trends and technologies.
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