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C_C4H520_02 Exam Certification Details:
| Sample Questions: | SAP C_C4H520_02 Exam Sample Question |
| Duration: | 180 mins |
| Cut Score: | 61% |
| Languages: | English |
SAP C_C4H520_02 Exam Description:
The "SAP Certified Application Associate SAP Field Service Management 2005" certification exam validates that the candidate possesses the fundamental and core knowledge required of the application consultant profile. This certification proves that the candidate has an overall understanding and functional configuration skills to participate as a member of an SAP Field Service Management project team in a mentored role. This certification exam is recommended as an entry level qualification.
SAP C_C4H520_02 Exam Syllabus Topics:
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NEW QUESTION 48
For which steps of the end-to-end service process is SAP Field Service Management responsible? Note: There are 2 correct answers to this question.
- A. Ticket and case creation
- B. Customer feedback management
- C. Mobile service execution
- D. Workforce management
Answer: C,D
NEW QUESTION 49
You are an administrator responsible for maintaining settings at account and company level. Which of the following settings would you maintain in company level? Note: There are 2 correct answers to this question.
- A. Screen Configurations
- B. User Groups
- C. Password Policy
- D. Business Rules
Answer: A,D
NEW QUESTION 50
Who Typically creates Smartform Templates in SAP Field Service management? Choose the correct answer.
- A. End Customer
- B. Service Engineer
- C. BackOffice Administrator
- D. Field Coordinator
Answer: C
NEW QUESTION 51
How do you activate the integrated Checkout feature in SAP Field Service management Mobile App?
Note: There are 3 correct answers to this question.
- A. Create Custom Business Rules
- B. Adjust Cloud Account settings
- C. Configure Checkout workflow step
- D. Enable Company Settings
- E. Activate Permissions
Answer: C,D,E
NEW QUESTION 52
Where can service workflow steps be used in SAP Field Service Management?
- A. In customer self-service when submitting a self-service request
- B. In SAP Crowd Service when dispatching a service call
- C. In the mobile application when executing an activity
- D. In the Web application when planning a service
Answer: C
NEW QUESTION 53
What is one of the main use cases for a Smartform?
- A. Provide a script for service execution.
- B. Capture customer feedback.
- C. Generate a list of service team availability.
- D. Provide smart progress feedback to the dispatcher.
Answer: A
NEW QUESTION 54
Which of these describe the purpose of the Reserved Material feature? Note: There are 2 correct answers to this question.
- A. Organizing spare parts to be taken to the physical location of the job
- B. Reserving material that has already been used for previous services
- C. Defining which material the customer needs to purchase before the technician can start the work
- D. Booking material for a specific service call and defined location
Answer: A,D
NEW QUESTION 55
You scan a QR code paired with self-service and you are NOT allowed to request service for the equipment.
What is missing?
- A. The equipment has NO previous history.
- B. The equipment is reported as Operational.
- C. The equipment does NOT have an external ID.
- D. The equipment does NOT have Moment-Sets.
Answer: D
NEW QUESTION 56
What does the dispatcher need to do when searching for a technician in the planning board? Choose the correct answer.
- A. Use a UDF
- B. Use a filter
- C. Use a business rule
Answer: B
NEW QUESTION 57
Which Business object permissions could you enable to use Time and Material journal? Note: There are
2 correct answers to this question.
- A. Expense
- B. Worktime
- C. Activity
- D. Mileage
Answer: A,D
NEW QUESTION 58
You are an administrator who needs to activate the Reserved Materials feature in the mobile app. Which permission operations must you maintain for the RESERVEDMATERIAL object type? Note: There are 2 correct answers to this question.
- A. Read
- B. Delete
- C. Create
- D. Update
Answer: A,D
NEW QUESTION 59
Which report template can you use to visualize the time, material, and expenses linked to an activity?
- A. Checklist
- B. Time and Material Journal
- C. Service Checkout
- D. Service Call
Answer: B
NEW QUESTION 60
As a technician, you want to record the expenses. Which objects can you record the expenses against?
Note: There are 3 correct answers to this question.
- A. Equipment
- B. Activity
- C. Purchase Order
- D. Business Partner
- E. Service Call
Answer: A,B,D
NEW QUESTION 61
Which of the following is a mandatory field when you create a Smartform template?
- A. Category
- B. Description
- C. Version
- D. Label
Answer: A
NEW QUESTION 62
As an administrator,which actions you can take on the time and material journal tab? Note: There are 3 correct answers to this question.
- A. Approve
- B. Close
- C. Review
- D. Delete
- E. Release
Answer: A,C,D
NEW QUESTION 63
Which activities can be Synchronized andviewed on mobile App? Choose the correct answer.
- A. Activity Service Call, Quotations
- B. Activity, Project,Opportunities
- C. Activities, business Partner, Skills
- D. Projects, skills, Service Call
Answer: D
NEW QUESTION 64
What functionality is possible when the smart formtemplate is set to translation status? Choose the correct answer.
- A. The template can be exported to XML format
- B. The template can be assigned to an equipment
- C. The template can be Edited
- D. The template can be assigned to an activity
Answer: A
NEW QUESTION 65
You want to retrieve data from the system using the query API. In which format will you receive the response?
- A. JSON
- B. HTML
- C. XML
- D. Text
Answer: A
NEW QUESTION 66
As a service planner, you are viewing the list of best matching technicians, which information is displayed? Note: There are 2 correct answers to this question.
- A. Worktime pattern
- B. Availability Status
- C. Booked assignments
- D. Missing Skills
Answer: B,D
NEW QUESTION 67
How can you translate a smartform? Choose the correct answer.
- A. Export it to XML, translate and Upload
- B. Download it Microsoft word, translate and then upload
- C. Maintain the translation of the smartform in company settings
- D. Select the Translation language within the Designer
Answer: A
NEW QUESTION 68
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