Full 1z0-1034-20 Practice Test and 56 unique questions with explanations waiting just for you!
CX Service Dumps 1z0-1034-20 Exam for Full Questions - Exam Study Guide
NEW QUESTION 26
In which three ways can a user session end in the Oracle B2C Service customer portal?
- A. The user closes all browser Instances associated with the session.
- B. The user opens another interface's customer portal on the same site.
- C. The user logs out of the customer portal admin panel.
- D. By default, the session expires in 15 minutes.
- E. The user logs out of the customer portal.
Answer: A,B,C
NEW QUESTION 27
Identify two items that accurately describe custom objects.
- A. Custom objects can be exported from an Oracle B2C Service instance and imported to a different Oracle B2C Service instance.
- B. Indexes for custom objects cannot be user defined. They are autogenerated by the system after query analysis.
- C. Saved custom objects can be used in the development environment of a Customer Portal, but the custom objects must be deployed to be used in the production environment of the Customer Portal.
- D. It is not possible to roll back deployment of custom objects.
- E. CRUD permissions for custom objects can be set per profile.
- F. Fields on a custom object can be created, but they can never be deleted.
Answer: A,D
NEW QUESTION 28
Within add-ins, web-service calls must be handled with care in order to avoid performance concerns.
Identify two ways to support maintaining a responsive agent interface when using Connect Web Services for SOAP from an add-in.
- A. Identify your most common requests and pre-load those data in the getcontrol1 ( ) method of each of your add-ins.
- B. Run network calls within a separate thread to avoid locking the user interface.
- C. Update your user interface thread from your network-call thread to allow real time status updates.
- D. Implement a caching mechanism, and a data expiration mechanism, within your model to avoid duplicate network traffic.
- E. Implement a distinct model for each of your addins to avoid network contention.
Answer: C
NEW QUESTION 29
Starting from Reference Implementation, your client wants to edit the look, feel, and function of the Answer Detail page. Specifically, the customer wants to add a global banner, remove the Answer Feedback widget, and alter the look and feel of the answer content.
Which three files should you modify?
- A. AnswerFeedback.php
- B. standard.ess
- C. detail.php
- D. site.php
- E. AnswerFeedback.widget
- F. site.ess
- G. standard.php
Answer: C,D,G
NEW QUESTION 30
Which function in Yahoo! User Interface Library (YUI) is used to select an element from the view.php file?
- A. this.Y.3elect ();
- B. Rightnow.Y.select ();
- C. this.Y.one ();
- D. Rightnow.Y.get ();
- E. Rightnow.Y-one ( );
Answer: B
NEW QUESTION 31
Which statement is true about the Knowledge API?
- A. In the customer portal framework, each unique visit by a user is tracked through an interaction ID.
- B. A new interaction ID is automatically created as soon as an old ID expires.
- C. In the customer portal framework, each unique visit by a user is tracked through the web session
- D. A unique interaction ID is allocated for each unique user and can be reused by the users for multiple visits for the duration specified by the VISIT_MAX_TIME configuration value.
Answer: A
NEW QUESTION 32
Which is the correct way to add a new thread entry to an incident by using the Connect for PHP API model?
A)
B)
C)
D)
- A. Option A
- B. Option D
- C. Option B
- D. Option C
Answer: A
NEW QUESTION 33
You are working in the B2C Service Customer Portal and are attempting to troubleshoot an AJAX issue with a custom widget. What would be the correct environment and procedure to use for debugging this issue?
- A. in the Customer Portal Production environment, by setting breakpoints in the logic, js file for the custom widget
- B. in the Customer Portal Development environment, by using phpoutlogO in the controller -php file for the custom widget
- C. in the Customer Portal Production environment, by setting breakpoints in the RightNowEvent.js file
- D. in the Customer Portal Development environment, by setting breakpoints in the logic, js file for the custom widget
Answer: A
NEW QUESTION 34
How can you make the Incident.Subject workspace field "required" from within the Workspace Add-in code?
A)
B)
C)
D)
- A. Option D
- B. Option B
- C. Option A
- D. Option C
Answer: B
NEW QUESTION 35
You notice that your mobile Customer Portal pages are not displaying in development mode. Identify the cause of the error.
- A. The login_required attribute of the Page metatag should be set to false.
- B. Cookies are required for Custom Portal.
- C. A mobile page set mapping has not been enabled.
- D. The pre_age_render hookShould Set the USER_AGENT cookie.
- E. The post_page_render hook should set the user agent cookie.
Answer: A
NEW QUESTION 36
Which two methods can be used in the Connect for PHP API to obtain the error code and error text when the connectAPiError exception is thrown?
- A. getCodeO
- B. errorCodeO
- C. getMessageO
- D. errorMessags()
- E. logMessageO
Answer: C,E
NEW QUESTION 37
Identify two results of changing the MOD_cp_DEVELOPMENT_ENABLED configuration setting to no.
- A. It disables access to the Customer Portal Administration area.
- B. It disables access to Customer Portal files via WebDAV except for access to the assets folder.
- C. It disables access to Customer Portal files via WebDAV.
- D. It disables all customizations on the site and redirects end users to Reference Implementation.
Answer: B,C
NEW QUESTION 38
You have written script to update contact data and have uploaded it to the custom folder. The file name of your script is updatecontact.php.
What is the correct URL to execute your script from a browser window assuming this is a custheip.com domain?
- A. http://site.custhelp.com/app/custom/updatecontact
- B. http://site.custhelp.com/cgi-bin/interface.cfg/php/custom/updatecontact.php
- C. http://site.custhelp.com/cc/updatecontact.php
- D. http://site.custhelp.com/cgi-bin/interface.cfg/import/custom/updatecontact.php
Answer: A
NEW QUESTION 39
The following code snippet is being used in a custom widget view on a page that is accessible to users with disabilities. Identify the error in the code.
- A. The alt attribute on the image tag is missing.
- B. Images cannot be used on pages that are accessible to users with disabilities.
- C. Image size needs to be bigger.
- D. Custom widgets cannot be used on pages that are accessible to users with disabilities.
Answer: C
NEW QUESTION 40
Which API operation can be used to retrieve a list of all Incident Queue labels and IDs configured on your Oracle B2C Service site?
- A. QueryObjects
- B. GatValuesForNamedlDHierarchy
- C. GatValuesForNamedID
- D. GetMetaData
Answer: A
NEW QUESTION 41
A developer wants to see the SimpleSearch widget only under the answers folder pages. Which is the correct code to implement it in the standard template?
A)
B)
C)
D)
E)
- A. Option D
- B. Option A
- C. Option B
- D. Option C
- E. Option E
Answer: E
NEW QUESTION 42
Which statement is true about the JavaScript API?
- A. It cannot be used in Custom Object workspaces.
- B. It is available as JavaScript objects and can be exposed through browser controls in a workspace.
- C. It comes with in-built exception handling.
- D. It Is available when you use the Connect Common Object Model CCOM for API operations.
Answer: D
NEW QUESTION 43
In a Agent Desktop Add-In, which is the correct syntax to get the contact record of the current contact worksoace?
A)
B)
C)
D)
E)
- A. OptionB
- B. OptionA
- C. OptionC
- D. OptionD
- E. OptionE
Answer: C
NEW QUESTION 44
Which is the correct syntax to place a message base <otstom_msg_xnput_label) in a form input widget in the Oracle B2C Service customer portal?
- A. <m:widget path="input/TextXnput [VD1] " input_label="%rn:ni3g: CUSTOM_MSG_INPUT_IiABEL%" />
- B. <ra:wiciget path="input/TextInput" label_input="#rn:mag: CU3TOM_M3G_INPDT_LABEL#" />
- C. <rn:widget path="input/PormInput" label_input="%rnimag: OT3TOM_M3G_rNPTJT_LABEL%" />
- D. <rn:widget pafch="input/FormInpuf input_label="|rn:mag: CD3TOM_MSG__INPOT_IiABEL#" />
Answer: D
NEW QUESTION 45
In a Widget Controller file, which is the correct way to capture the Contact ID (c_id) from the URL parameter, query the database to fetch contact details, assign contact details in the class variable, and access it in the view.php file?
A)
B)
C)
D)
- A. OptionB
- B. OptionA
- C. OptionD
- D. OptionC
Answer: C
NEW QUESTION 46
You are implementing the Syndicated ProactiveChat widget on an external page.
Custom JavaScript is used to display the widget's chat request dialog box based on custom logic not provided by the widget. How can you disable the ability for the widget's chat request dialog box to display automatically?
- A. Set the seconds attribute to o and call the offerchat o method on the widget's instance object to open the widget's chat request dialog box.
- B. Set the seconds attribute to o and fire the moffersyndicatedchat event, passing in the ID of the widget's Instance object as an argument.
- C. Set the timeout attribute to null and call the global offerchat () method.
- D. Set the timeout attribute to o and call the offerchato method on the widget's instance object to open the widget's chat request dialog box.
Answer: B
NEW QUESTION 47
You have a client that has a nonstandard data import and cannot use Connect Web Services for SOAP or the Data Import Wizard. This requires you to write script to handle the import. What is the correct method and folder to upload the script?
- A. Using File Manager within the console, select import scripts and upload your script into it.
- B. Using WebDAV, create a new folder in euf/development named scripts and copy your script into it.
- C. Using WebDAV, create a new folder in euf/assets named import and copy your script into it.
- D. Using File Manager within the console, select custom scripts and upload your script into it.
Answer: B
NEW QUESTION 48
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