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Salesforce Health Cloud Accredited Professional exam is a certification program designed for healthcare professionals who want to demonstrate their knowledge and expertise in using Salesforce Health Cloud. Salesforce Health Cloud Accredited Professional certification validates the skills needed to implement, configure, and manage Health Cloud solutions for healthcare organizations. Health-Cloud-Accredited-Professional exam is designed to test professionals on their knowledge and understanding of Health Cloud data models, security and access control, data integration, and data migration.
Salesforce Health Cloud platform is a comprehensive solution designed to help healthcare organizations manage patient data and improve patient outcomes. It provides a unified view of patient data, enabling healthcare providers to make informed decisions about patient care. The platform also helps healthcare providers to manage patient engagement, care coordination, and analytics. To ensure that healthcare organizations can fully leverage the capabilities of the Health Cloud platform, it is essential to have professionals who are adept at configuring and managing the platform.
NEW QUESTION # 108
A MedTech customer is looking to track surgical case visits for reps to sell their product leveraging Intelligent Sales.
Which object should a consultant configure to track this visit type?
- A. Action Plan
- B. Visit
- C. Location
- D. Work Type
Answer: B
Explanation:
A visit is an object that represents a field rep's trip to a retail store or a customer location to perform certain tasks, such as selling products, conducting surveys, or taking orders1. A visit can be created from a work type, which is a template that defines the key parameters and skill requirements for the visit2. A visit can also be associated with a location, which is an object that stores the address and geolocation of a place where a visit can occur3.
A consultant should configure the visit object to track the surgical case visits for reps to sell their product leveraging Intelligent Sales. This way, the reps can use the Intelligent Sales app to create and manage their visits, view their assigned tasks, scan products, and capture signatures4. The consultant can also use work types to standardize the duration, preparation, and wrap-up time for each visit type, and use locations to specify the service territories where the visits can take place.
Reference:
1: Visit - Salesforce 2: WorkType | Field Service Developer Guide | Salesforce Developers
NEW QUESTION # 109
In which three ways can users access Provider Management standard objects? (Choose three)
- A. By using Health Cloud.
- B. By assigning the Provider Permission set.
- C. By assigning Health Cloud Platform Permission set licenses.
- D. By assigning Health Cloud Foundation Permission set.
- E. By using Service Cloud
Answer: C,D
Explanation:
Explanation
Health Cloud Foundation
Assigns read access to additional Health Cloud platform capabilities,including the Provider Management data model.
The Health Cloud Provider Network Management permission set grants access to provider management objects so users can manage credentialing and recruiting.
To use the Provider Network Management features of Health Cloud, assign both the Provider Network Management permission set and the Health Cloud permission set to your users
NEW QUESTION # 110
Which two preference must a salesforce administrator enable to begin using Intelligent Sales for Medical Devices? (Choose two)
- A. Visit Inventory Management
- B. Lightning Flows
- C. Lightning App builder
- D. Action Plans
- E. Intelligent Sales
Answer: A,E
Explanation:
Reference and details below.
NEW QUESTION # 111
Which type of files can be uploaded as Consent Documents in secure folders of Health Cloud for a Care Program? (Choose two)
- A. Files that are smaller than 2 - Simple Application 5MB
- B. Copy-protected PDF files
- C. Password protected files
- D. Opt out consent documents
- E. Authorization consent forms
Answer: B,C
NEW QUESTION # 112
A payer is implementing Health Cloud and wants to leverage predefined rules for its prior authorization request review process. The payer would like to leverage out-of-the-box Health Cloud functionality to drive speed to value.
Which prebuilt feature should a consultant recommend the payer leverage?
- A. FlexCards
- B. Expression Set Templates
- C. Integration Procedures
- D. OmniScript Templates
Answer: B
Explanation:
Expression Set Templates are the prebuilt feature that the payer should leverage to implement predefined rules for its prior authorization request review process. Expression Set Templates are reusable sets of expressions that can be used to evaluate business logic and trigger actions based on the results.
NEW QUESTION # 113
Which objects are leveraged to track patient referrals?
- A. Care Request
- B. Care Program Enrollee
- C. Cases
- D. Lead
Answer: D
NEW QUESTION # 114
Which three of the following statements are true about Care Plan Templates? (Choose ThreE.
- A. When creating a care plan with a template you can change the offsets of the tasks.
- B. The sort order of the Task group by Fields can be changed under custom setting task group.
- C. Care plan templates can only be used when creating a new care plan.
- D. When creating a care plan with a template you can unselect tasks so they will not be included.
- E. Care plan templates must include at least 1 problem, 1 goal and 1 task.
Answer: B,D,E
Explanation:
When creating a care plan with a template you can unselect tasks so they will not be included (A), the sort order of the Task group by Fields can be changed under custom setting task group (B), and care plan templates must include at least 1 problem, 1 goal and 1 task are true statements about Care Plan Templates. When creating a care plan with a template you can change the offsets of the tasks (D) is false, as you can only change the offsets of the tasks when creating a care plan without a template. Care plan templates can only be used when creating a new care plan (E) is false, as you can also use care plan templates when editing an existing care plan.
NEW QUESTION # 115
Which three activities does "The Social Determinants" feature in Health cloud help providers perform? (choose three.
- A. Integrate service such as transportation and meal delivery into their patient care plans and programs.
- B. Track the influence of the social network of the patient on the patients' health outcomes
- C. Automatically import credit scores and income information into the patient record in Health cloud
- D. Plan interventions to help address the barriers to care within their patient populations
- E. Track determinants and barriers to care across their patient populations
Answer: B,D,E
NEW QUESTION # 116
A Salesforce administrator is migrating a Service Cloud org to Health Cloud and is considering using the Health Cloud Provider data model. Which approach should the administrator take if the Custom Provider Search Lightning component is to be used?
- A. If the Provider data model is used, the standard Health Cloud Provider Search component must be used or extendeD. Custom search components are not supporteD.
- B. The Provider data model is required for all Service Cloud to Health Cloud migrations, but either the standard or custom search components may be useD.
- C. The current data model with the existing component can be used as well as the Provider data model with either custom search component or the Health Cloud Provider Search component.
- D. The Standard Health Cloud Provider Search component can be used to search either the Health Cloud Provider data model or a custom Provider data model.
Answer: C
Explanation:
According to the Salesforce documentation1, the Health Cloud Provider data model is an optional data model that can be used to represent providers and their relationships in Health Cloud. It is not required for all Service Cloud to Health Cloud migrations, and it can coexist with the existing data model. The Custom Provider Search Lightning component is a custom component that can be used to search for providers using any data model, including the Health Cloud Provider data model or a custom provider data model. The Health Cloud Provider Search component is a standard component that can be used to search for providers using the Health Cloud Provider data model only. It can be extended or customized, but not replaced by a custom component1.
NEW QUESTION # 117
Makana Pharmaceutical is planning to run a Patient support program on Health Cloud. A System Administrator has been tasked to ensure the platform encryption has been configured. The patient's name is stored on firstname and lastname fields on the person account record. Firstname and Lastname field have been identified as holding PHI(Personal Health Information) dat a. They are also important search criteria commonly used by Users to find a patient record. The Compliance team has indicated that all PHI Data must be encrypted at rest. What is the best practice for platform encryption configuration for this solution?
- A. Encrypt all PHI/PII data
- B. Use a Deterministic Encryption Policy on Account FirstName & LastName fields.
- C. Encrypt all data
- D. Use a Probabilistic Encryption Policy on Account FirstName & LastName fields.
- E. Use Class Encryption to encrypt field identified as PHI
Answer: B
Explanation:
Deterministic encryption is a type of encryption policy that allows you to encrypt fields that are used as search criteria, such as FirstName and LastName fields on the Account object. Deterministic encryption ensures that identical plaintext values always result in identical ciphertext values, which enables searching and filtering on encrypted fields. This is suitable for PHI data that needs to be encrypted at rest but also searchable by users.
NEW QUESTION # 118
Bloomington Caregivers is launching a patient portal with contact tracing functionality as part of its Health Cloud implementation. Users require the ability to leverage advanced sharing and customizable dashboards. Which license should a consultant recommend for the external patient users?
- A. Customer Community Plus for Health Cloud
- B. External Apps for Health Cloud
- C. Experience Cloud for Health Cloud
- D. Customer Community for Health Cloud
Answer: C
Explanation:
To launch a patient portal with contact tracing functionality as part of its Health Cloud implementation, a consultant should recommend Experience Cloud for Health Cloud license for the external patient users. This license allows patients to access an Experience Cloud site that is integrated with Health Cloud and provides features such as self-service appointment scheduling, provider search, contact tracing surveys, chat support, and more7. Experience Cloud for Health Cloud license also supports advanced sharing and customizable dashboards for patient users8. External Apps for Health Cloud, Customer Community for Health Cloud, or Customer Community Plus for Health Cloud are not licenses that can fulfill this requirement.
NEW QUESTION # 119
When setting up Intelligent Sales, which three types of records should an administrator create for a Field Sales Agent before Visit records can be created? (Choose three.)
- A. Locations
- B. Contacts
- C. Assets
- D. Accounts
- E. Opportunities
Answer: A,B,C
Explanation:
To create Visit records for a Field Sales Agent using Intelligent Sales, the administrator must create Contacts, Locations, and Assets records for the agent. Contacts are the people that the agent visits or interacts with during their sales cycle. Locations are the places where the agent conducts their visits or activities. Assets are the products or devices that the agent sells or services during their visits. Opportunities and Accounts are not required for creating Visit records using Intelligent Sales.
NEW QUESTION # 120
Which two steps can an administrator take to configure the care program enrollment flow? (choose two)
- A. Use the provider enrollment flow out of box.
- B. Identify the patient as approved candidate in the flow.
- C. Customize the provider site flow.
- D. Customize the out of box enrollment flow to match requirements
- E. Customize the care coordinator flow for patient.
Answer: B,D
Explanation:
Customizing the out of box enrollment flow to match requirements (A) and identifying the patient as approved candidate in the flow (D) are two steps that an administrator can take to configure the care program enrollment flow. Using the provider enrollment flow out of box (B) is not applicable, as it is for providers, not patients. Customizing the provider site flow and customizing the care coordinator flow for patient (E) are not related to the care program enrollment flow.
NEW QUESTION # 121
A payer needs to implement a program to address the rising healthcare expenses and ensure affordable care for its members. The payer aims to strike a balance between quality care and managing the cost of care effectively by streamlining its approval processes for care requests.
Which capability in Health Cloud helps the payer accomplish this?
- A. Integrated Care Management
- B. Provider Network Management
- C. Intelligent Appointment Management
- D. Utilization Management
Answer: D
Explanation:
Utilization Management is the capability in Health Cloud that helps the payer accomplish its goal of balancing quality care and managing the cost of care effectively. It enables the payer to streamline its approval processes for care requests using predefined rules and workflows.
NEW QUESTION # 122
How can Code Sets be managed in Health Cloud?
- A. Health Cloud does not provide a Code Sets data model
- B. Health Cloud provides a Code Sets data model that must be populated from an external source.
- C. Health Cloud provides a Code Sets data model that is pre-integrated to authoritative sources to ensure the latest code sets are always available.
- D. Health Cloud provides a Code Sets data model that is pre-populated with industry standard procedures and diagnostic code sets.
Answer: B
Explanation:
Reference and details below.
NEW QUESTION # 123
Service cloud organization is migrating to health cloud, and only certain teams of users have health cloud use cases .Which Users with health cloud use cases or users who need access to health cloud objects require health cloud permission set licences.
What three types of ancillary information can be included in a single care request.
- A. Care request drug
- B. Care request diagnosis
- C. Care request reviews
- D. Care request facility
- E. Care request providers
Answer: A,B,C
Explanation:
Care request reviews (B), Care request drug , and Care request diagnosis (D) are three types of ancillary information that can be included in a single care request. Care request providers (A) and Care request facility (E) are not types of ancillary information, but types of related records that can be associated with a care request.
NEW QUESTION # 124
Which two actions should be completed by health cloud admin in order to leverage the health cloud utilization management capabilities?
- A. Assign the health cloud foundation permission set
- B. Assign the health cloud social determinants permission set
- C. Install the health cloud care request extensions managed package.
- D. Install the health cloud managed package
- E. Install the heath cloud unmanaged package extension
Answer: C,D
Explanation:
According to the Salesforce documentation3, to leverage the health cloud utilization management capabilities, you need to install the health cloud managed package and the health cloud care request extensions managed package. The health cloud managed package contains the core objects, fields, tabs, apps, components, and more that are required for health cloud functionality. The health cloud care request extensions managed package contains additional objects, fields, tabs, apps, components, and more that are specific to utilization management3.
Reference and details below.
NEW QUESTION # 125
A Health Cloud administrator would like to setup a new default sub-tab when opening record, where in the setup menu would the administrator go to accomplish this?
- A. Custom Permissions
- B. Custom Metadata Types
- C. Custom Object
- D. Custom Settings
- E. Custom Labels
Answer: D
Explanation:
According to the Health Cloud Implementation Guide, a Health Cloud administrator can change the default sub-tab when opening a record by going to setup, navigating to Custom Settings, and editing the Default Subtab setting. This setting allows you to specify which sub-tab should be displayed by default when opening a record in Health Cloud - Console. The other options are not relevant for changing the default sub-tab.
NEW QUESTION # 126
Which Salesforce Product allows encryption of Protected Health Information (PHI) data at rest to enhance Health Cloud?
- A. Shield
- B. Tableau CRM
- C. Health Cloud
- D. Service Cloud
Answer: A
Explanation:
Shield is a Salesforce product that allows encryption of protected health information (PHI) data at rest to enhance Health Cloud2. Shield Platform Encryption encrypts sensitive data at rest without compromising critical platform functionality. It helps you address privacy policies, regulatory requirements, and contractual obligations for data protection2.
NEW QUESTION # 127
In which two ways can an administrator support the Health department so that the team can efficiently assess the individual, enroll them in a program, and monitor them during emergency? (Choose two)
- A. Create a healthcare provider enrollment flow
- B. Install emergency Response Management unmanaged package
- C. Create Patient Enrollment Console
- D. Leverage pre-configured flows provided with Health Cloud
Answer: B,D
Explanation:
Reference and details below.
NEW QUESTION # 128
The Salesforce Admin for Lake Tahoe Hospital wants to implement Utilization Management. Which two of the listed steps need to be taken during the set-up process? (Choose 2)
- A. Assign the Health Cloud Permission Set License and Health Cloud Platform Permission Set License to Salesforce Classic users.
- B. Install the Health Cloud Care Request Extensions unmanaged packagE.
- C. Assign the Health Cloud Permission Set License and the Health Cloud Platform Permission Set License to Salesforce Lightning users.
- D. Install the Utilization Management Extensions.
Answer: B,C
Explanation:
According to the Health Cloud Implementation Guide, the two steps that need to be taken during the set-up process for Utilization Management are:
Install the Health Cloud Care Request Extensions unmanaged package. This package contains custom objects, fields, layouts, tabs, and components for Utilization Management.
Assign the Health Cloud Permission Set License and the Health Cloud Platform Permission Set License to Salesforce Lightning users. These licenses enable access to Health Cloud features and functionalities for Lightning Experience. Assigning the Health Cloud Permission Set License and Health Cloud Platform Permission Set License to Salesforce Classic users is not necessary for Utilization Management. Installing the Utilization Management Extensions is not a valid step for Utilization Management.
NEW QUESTION # 129
Dr. Jill Mikel at Tahoe Hospital would like to improve the management of patient visits. Which steps should the salesforce Administrator complete to setup a patient visit Process? (Choose two)
- A. Create a Task and add task to an action plan template.
- B. Create a task and add the task to visit creation.
- C. Create an action plan template add flow and published the template.
- D. Create flow for the business process.
Answer: C,D
Explanation:
Reference and details below.
NEW QUESTION # 130
Which three types of Electronic Health Record data transmitted via HL7 can be stored in Salesforce objects? (Choose Three.
- A. Personal Health Record (PHR)
- B. Observation Results (ORU)
- C. Clinical Document Architecture (CDA.
- D. Continuation of Care document (CCD.
- E. Admission, Discharge, Transfer Data (ADT)
Answer: B,C,E
Explanation:
According to the Salesforce documentation1, the following types of electronic health record data transmitted via HL7 can be stored in Salesforce objects:
Observation Results (ORU): ORU messages contain clinical observations and results, such as lab tests, vital signs, or imaging reports. ORU messages can be stored in the DiagnosticReport object in Health Cloud1.
Admission, Discharge, Transfer Data (ADT): ADT messages contain information about patient admissions, discharges, transfers, or updates, such as demographics, insurance, or diagnosis. ADT messages can be stored in the EhrPatient object in Health Cloud1.
Clinical Document Architecture (CDA): CDA is a standard for exchanging clinical documents, such as discharge summaries, progress notes, or referrals. CDA documents can be stored in the Document object in Health Cloud1.
NEW QUESTION # 131
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Salesforce Health-Cloud-Accredited-Professional certification is an excellent opportunity for healthcare professionals to enhance their career prospects. Salesforce Health Cloud Accredited Professional certification demonstrates that a candidate has the skills and knowledge required to manage complex healthcare systems effectively. Salesforce Health Cloud Accredited Professional certification can open up new job opportunities, increase salaries, and provide an excellent return on investment for individuals and organizations.
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