[Q30-Q52] 500-444 100% Guarantee Download 500-444 Exam PDF Q&A [Oct 09, 2023]

500-444 100% Guarantee Download 500-444 Exam PDF Q&A [Oct 09, 2023]

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Cisco 500-444, also known as the Cisco Contact Center Enterprise Implementation and Troubleshooting exam, is a certification exam that is designed to test a candidate's knowledge and skills in implementing and troubleshooting Cisco Contact Center Enterprise solutions. 500-444 exam is intended for professionals who work with Cisco technologies, particularly those who are responsible for implementing and maintaining Cisco Contact Center Enterprise solutions.

NEW QUESTION # 30
Which two validations will be completed for the PCCE production deployment model on an ESXi server? (Choose two.)

A. The lab is deployed properly.
B. The hypervisor provides enough power.
C. Ensure that the correct servers are on the correct sides.
D. Linux verification for containers.
E. Correct RAM and CPU are being deployed.

Answer: C,E

Explanation:
Ensure that the correct servers are on the correct sides ensures that the ESXi server hosting the PCCE production environment is configured according to the documentation and that the correct servers are on the correct sides.
Ensure that the correct RAM and CPU are being deployed ensures that the ESXi server is configured to have the correct amount of RAM and CPU cores for the PCCE production environment.
References: [1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/design/guide/uccx106des/uccx106des_chapter_01.html [2] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/installation/guide/uccx106ins/ucc

NEW QUESTION # 31
What are two tasks of a PCCE initialization under Unified CCE PG? (Choose two.)

A. Creates just VRU PG; VRU PIMs need to be added manually.
B. Creates the Media Routing PG (MR PG) with three MR PIMs.
C. Creates the CUCM Peripheral Gateway (PG) with the CUCM PIM.
D. Downloads JTAPI from the Unified Communications Manager and installs it on the Unified CCE PG.
E. Downloads JTAPI from the Unified Communications Manager, but manually need to be installed in the Unified CCE PG.

Answer: B,D

NEW QUESTION # 32
What are the Active and Configured agent counts for the 2K deployment model?

A. 2K/10K
B. 2K/12K
C. 2K/4K
D. 2K / 8K

Answer: C

Explanation:
For the 2K deployment model, the Active and Configured agent counts are 2K/4K. This means that there are 2,000 Active agents and 4,000 Configured agents. The Active agents are those agents who are currently logged in and working on the system, while the Configured agents are those agents who have been set up on the system but are currently not logged in. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucce/unified_cca/10_5_1/ccuf_b_unified-cca-105-deployment/ccuf_b_unified-cca-105-deployment_chapter_01001.html

NEW QUESTION # 33
Which tool manages IIS certificates on the CCE servers?

A. Keytool
B. OPENSSL
C. System CLI
D. SSLUtil

Answer: D

NEW QUESTION # 34
What are two functions of the Cisco CiscoCertUtil tool? (Choose two.)

A. validates any certificate
B. creates a log file pertaining to the operations that it performs for troubleshooting
C. generates self-signed certificates in the PEM format, which is an X509 extension
D. generates certificate signing requests (CSR)
E. is supported on servers running Linux Server

Answer: B,D

Explanation:
The Cisco CiscoCertUtil tool is a command-line utility that can be used to generate Certificate Signing Requests (CSRs), generate self-signed certificates in the PEM format (which is an X509 extension), validate any certificate, and create a log file pertaining to the operations that it performs for troubleshooting. This can be useful for troubleshooting any issues that may arise when generating or validating certificates. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/command/reference/cme_cr21/cme_cr21_3_2_3.html

NEW QUESTION # 35
Which service must be restarted after modifying the Java Keystore on the CVP servers?

A. Cisco CVP VXML server
B. Cisco CVP Call server
C. Cisco CVP WebServicesManager
D. Client license service

Answer: C

Explanation:
The WebServicesManager is responsible for managing the secure communication between the CVP servers and the clients, and it requires a valid Java Keystore to function properly. Restarting the service after making changes to the Keystore ensures that the changes take effect. The other services listed (Cisco CVP Call server, Cisco CVP VXML server, and Client license service) are not related to the Java Keystore and do not require restarting after making changes to it.
References: [1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/ccce85cfg/ccce85cfg_chapter_0101.html [2] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/ccce85cfg/ccce85

NEW QUESTION # 36
Which three features does Cisco Unified Border Element provide when CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)

A. Record calls by forking the media using build-in-bridge
B. Normalize SIP messages using SIP profiles
C. Secure communication using flow around mode
D. Silent Monitor inbound voice calls
E. NAT for address hiding D Demarcation point between networks

Answer: A,C,D

NEW QUESTION # 37
What are two functions of a SIP Proxy Server? (Choose two.)

A. handles box-to-box redundancy
B. load balancer for HTTP and SIP
C. helps to centralize the administration and call control
D. connects to Call Router
E. centralizes dial plans

Answer: C,E

Explanation:
A SIP Proxy Server is a network element that helps to centralize the administration and call control, as well as the management of SIP sessions. It can also be used to centralize dial plans, which are the instructions that are used to route calls. Additionally, a SIP Proxy Server can be used to provide load balancing, which helps to ensure that calls are routed to the most appropriate server. Reference: https://www.voip-info.org/sip-proxy-server/

NEW QUESTION # 38
Which sync job runs every 10 minutes to bring back the OUT_OF_SYNC machine to the IN_SYNC state?

A. Automated differential
B. Push
C. Manual differential
D. OnDemand

Answer: A

Explanation:
The sync job that runs every 10 minutes to bring back the OUTOFSYNC machine to the IN_SYNC state is the Automated Differential sync job. This job compares the configuration files on the primary and secondary servers, copies the changes from the primary to the secondary, and then executes the configuration commands to bring the secondary server into the same state as the primary. The Manual Differential sync job is a similar process, but it requires user intervention to manually select the changes that need to be synchronized from the primary to the secondary server. The OnDemand sync job is a one-way process that pushes the configuration from the primary server to the secondary server, and the Push sync job is a one-way process that pushes the configuration from the secondary server to the primary server.

NEW QUESTION # 39
Which team is responsible for ensuring that servers designated for use by CCE VMs meet these requirements, including but not limited to Storage System Performance and IOPS (Input/Output Operations Per Second) Requirements?

A. Sales team
B. Support Team
C. Deployment team
D. Design team

Answer: C

Explanation:
The Deployment team is responsible for ensuring that servers designated for use by CCE VMs meet the requirements for Storage System Performance and IOPS. This includes verifying that the server hardware meets the specified requirements, such as the number of drives, drive size, and RAID configuration. Additionally, the Deployment team must ensure that the server meets the required IOPS, which is determined by the server type, storage system configuration, and workloads.

NEW QUESTION # 40
Which telephony deployment is between a TDM trunk and a VOIP?

A. CUSP
B. CUBE
C. CUCM
D. Voice gateway (VGW)

Answer: B

NEW QUESTION # 41
What are two functions of a SIP Proxy Server? (Choose two.)

A. handles box-to-box redundancy
B. connects to Call Router
C. load balancer for HTTP and SIP
D. helps to centralize the administration and call control
E. centralizes dial plans

Answer: B,C

NEW QUESTION # 42
Which service is used to provide authorization between the Identity Provider (IdP) and application?

A. Active Directory Federation Services (ADFS)
B. Identity Service (IdS)
C. SAML
D. OAuthv2

Answer: A

NEW QUESTION # 43
Which signed certificate is less administration in environments with many servers, such as CCE?

A. Certificate Authority (CA)
B. Security Authority (SA)
C. 3rd party signed
D. Self-signed

Answer: A

Explanation:
The signed certificate that is less administration in environments with many servers, such as CCE, is the Certificate Authority (CA) signed certificate. This type of certificate is signed by a trusted Certificate Authority (CA), which eliminates the need to manually manage each server's certificate. The CA signed certificate is also more secure than a self-signed or third-party signed certificate, as the CA has verified the identity of the certificate's owner and can revoke it if necessary. Security Authority (SA) signed certificates are not commonly used in CCE environments.

NEW QUESTION # 44
Which account does PCCE wizard use for logins to access the appropriate server and enable interfaces, databases, and protocols?

A. Local administrator login
B. Service Account login
C. Windows login
D. Setup login

Answer: A

NEW QUESTION # 45
What is needed to execute a particular script that is configured using script explore for a specific time?

A. Dialed Number mapped to a CallType and in turn mapped to a scheduled script
B. Dialed Number with scheduled script
C. Agent mapped to Dialed Number and Dialed Number in turn mapped with scheduled script
D. Dialed Number mapped to a CallType

Answer: A

Explanation:
In order to execute a particular script that is configured using script explorer for a specific time, it is necessary to map the dialed number to a call type, and in turn, map the call type to a scheduled script.
The dialed number is the number that a customer dials to reach the contact center. When the call is received, the call type is determined based on the dialed number. The call type is a category that describes the type of call, such as sales, support, or billing.
Once the call type is determined, the appropriate script can be executed. Script explorer allows you to configure different scripts for different call types and schedule them to be executed at specific times.
To ensure the correct script is executed at the right time, the dialed number must be mapped to the appropriate call type, and the call type must be mapped to the scheduled script.
Cisco ICM Script Explorer (https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-command-reference-guides-list.html) Cisco ICM Call Type (https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_10_5_1/configuration/guide/ICM_BK_I3C936F3_00_configuration-guide-10-5-1/ICM_BK_I3C936F3_00_configuration-guide-10-5-1_chapter_01.html)

NEW QUESTION # 46
Which tool manages IIS certificates on the CCE servers?

A. Keytool
B. OPENSSL
C. System CLI
D. SSLUtil

Answer: D

Explanation:
This tool is used to create, import, and export certificates for use with IIS. It can also be used to view the certificate request, as well as to modify the certificate's friendly name and store name. This can be useful for managing IIS certificates on the CCE servers. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucce/security/8_5_1/csec_b_secure-deployment-guide-85/csec_b_secure-deployment-guide-85_chapter_010.html

NEW QUESTION # 47
Which protocol is used between ICM Central Controller and IVR/CUCM PG?

A. OCTI
B. SIP
C. ccagent
D. Device Management Protocol (DMP)

Answer: D

Explanation:
Device Management Protocol (DMP) is a protocol used between ICM Central Controller and IVR/CUCM PGs. It is used to send commands, such as to bring up a voice channel, to the PGs. OCTI, SIP, and ccagent are not protocols used between ICM Central Controller and IVR/CUCM PGs.

NEW QUESTION # 48
Where should a trust relationship be established by downloading and exchanging a metadata file when configuring the Cisco IdS using PCCE Web Administration Manager (S.P.O.G)?

A. IdS to IdP and IdP to IdS
B. IdS to IdP and IdP to Active Directory (AD)
C. IdP to IdS
D. IdS to IdP

Answer: D

NEW QUESTION # 49
How is a call assigned to a call type in the PCCE system?

A. when the call is routed to an agent
B. when the call terminates, and data is written to the Cisco TCD table
C. when the call is first post-routed from Cisco Unified Customer Voice Portal
D. when a call-routing script hits the first Queue to Skill Group node

Answer: C

Explanation:
The call is assigned to a call type in the PCCE system when the call is first post-routed from Cisco Unified Customer Voice Portal (Unified CVP). The call type is determined by the data in the Cisco TCD table [1]. The call type is then used to guide the call routing scripts and determine how the call is routed to an agent [2].
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/design/guide/ucce_b_ucce_soldg-for-unified-cce-1261/rcct_b_ucce_soldg-for-unified-cce-1261_chapter_011.html
1. Solution Design Guide for Cisco Unified Contact Center Enterprise ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/design/guide/ucce_b_ucce_soldg-for-unified-cce-1261/rcct_b_ucce_soldg-for-unified-cce-1261_chapter_011.html
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5FE2CBD_00_pcce-features-guide-11-5.pdf
2. Cisco Packaged Contact Center Enterprise Features Guide Release ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5F

NEW QUESTION # 50
What are two components of Cisco VOS? (Choose two.)