Share Latest Dec-2023 500-442 DUMP with 62 Questions and Answers
PDF Dumps 2023 Exam Questions with Practice Test
Cisco 500-442 certification is a valuable credential for IT professionals who work with Cisco CCE solutions. It demonstrates your expertise in designing, deploying, and managing CCE solutions and validates your skills to potential employers. Administering Cisco Contact Center Enterprise certification is also a requirement for the Cisco CCNP Collaboration certification, which is a higher-level certification for IT professionals who specialize in Cisco collaboration technologies.
Cisco 500-442 exam is a 90-minute test that consists of 55-65 questions. 500-442 exam is computer-based and can be taken at any Pearson VUE test center. The questions are designed to test the candidate's knowledge in several areas, including call routing, Cisco Unified Contact Center Enterprise (UCCE), Cisco Packaged Contact Center Enterprise (PCCE), and Cisco Unified Intelligence Center (CUIC).
NEW QUESTION # 34
What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)
- A. The voice gateway is responsible for routing the call to the agent.
- B. The voice gateway provides IVR functionality in a Contact Center deployment.
- C. The voice gateway may modify the digits presented to downstream devices.
- D. The PTSN is responsible for routing the call to the agent.
- E. The PSTN is responsible for delivering the inbound call to a voice gateway.
Answer: C,E
NEW QUESTION # 35
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)
- A. configure Agent Desk Settings
- B. configure the Administrators
- C. configure Agent Route Groups
- D. configure Route teams and Skill targets
- E. configure Skill groups and Skill targets
Answer: C,E
NEW QUESTION # 36
Which two steps are required to configure a Supervisor? (Choose two.)
- A. assign the Supervisor to only one Team
- B. ensure that "Is Supervisor" is checked
- C. make sure the Supervisor has an Active Directory Account
- D. assign the Supervisor to a Precision Queue
- E. assign the Supervisor to a Skill Group and Precision Queue
Answer: A,B
NEW QUESTION # 37
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?
- A. CVP establishes an HTTP link with theVVB(or IOS VXML Gateway), establishing the IVR Leg of the call.
- B. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.
- C. CVP delivers a Route Request to the ICM Central Controller.
- D. ICM responds to the Route Request by running a Routing Script.
Answer: A
NEW QUESTION # 38
In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)
- A. Workflows
- B. Skill-groups
- C. Reason Codes
- D. Routing Layouts
- E. Routing scripts
Answer: A,E
NEW QUESTION # 39
Which tool can be used to verify the configuration of Basic Call settings?
- A. Call Tracer
- B. ICM Script Editor
- C. Deleted Objects tool
- D. Router Log Viewer
Answer: A
NEW QUESTION # 40
What are two channels or features supported by ECE? (Choose two.)
- A. Callback
- B. TSMS
- C. Email
- D. Courtesy Callback
- E. Chat
Answer: C,D
NEW QUESTION # 41
Which two types of scripts can be created with the Script Editor? (Choose two.)
- A. Administrative Scripts
- B. Call Studio Scripts
- C. Routing Scripts
- D. Tenant Scripts
- E. Call Flow and Call Control Scripts
Answer: A,B
NEW QUESTION # 42
WhichVVBCLI command can set an individual media file to an expired state?
- A. OutilsVVBcache stale_cache_entry <cache_entry_url>
- B. setVVBcache stale_cache_entry <cache_entry_url>
- C. setVVBcache stale_cache_entries
- D. show setVVBcache stale_cache_entry <cache_entry_url>
Answer: C
NEW QUESTION # 43
What are two default CCB VXML applications that could be modified? (Choose two.)
- A. Callback Engine
- B. CallbackQueue
- C. CallbackEntry
- D. cvp_ccb-vxml.tcl
- E. BillingQueue
Answer: C,D
NEW QUESTION # 44
How many clusters of Finesse will a single PG support?
- A. four
- B. one
- C. two
- D. three
Answer: B
NEW QUESTION # 45
Which two functionalities should a Contact Center typically be provided? (Choose two.)
- A. Skill-Based Routing
- B. Routing Protocols
- C. Surveys
- D. TCP/IP
- E. IVR and Queuing
Answer: A,E
NEW QUESTION # 46
What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)
- A. Cisco Customer Voice PortalReporting Server
- B. Cisco Unified Communication Manager Server
- C. Cisco Data Browser
- D. Cisco Virtual Voice Browser
- E. Cisco Administration Serverand Historical Data Server
Answer: A,B
NEW QUESTION # 47
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)
- A. Agents
- B. Routing Scripts
- C. Deleted Objects
- D. Dialed Numbers
- E. Administrative Scripts
Answer: B,D
NEW QUESTION # 48
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?
- A. ICM sends an Agent Label, which prompts a command to CVP.
- B. ICM responds to the Route Request by running an Administrative Script.
- C. ICM sends a VRU Label, which prompts a command to CVP
- D. ICM responds to the Route Request by running a Routing Script.
Answer: B
NEW QUESTION # 49
What are the two main features of theCisco VVB? (Choose two.)
- A. supports only one language forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
- B. provides multilingual support forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
- C. allows an agent to retrieve the required information through voice commands without interacting with a customer
- D. allows customers to retrieve the required information through voice commands without interacting with an agent
- E. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
Answer: B,D
Explanation:
Explanation
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configu
NEW QUESTION # 50
When is the IVR leg established in a CCE Call Flow?
- A. when CVP establishes an HTTP link with the VXML Server
- B. when the Ingress Gateway delivers a SIP invite message to the CVP server
- C. when CVP establishes an HTTP link with the Media Server
- D. when CVP establishes an HTTP link with theVVB(or IOS VXML Gateway)
Answer: A
NEW QUESTION # 51
What are two tools an Agent Desktop Admin Role can access? (Choose two.)
- A. Config Manager Tools
- B. Call Trace
- C. Reason Code
- D. Workflow
- E. Script Editor
Answer: B,C
NEW QUESTION # 52
What is the function of the CVP Subdialog Return element in a VXML application?
- A. populate variables sent back to CCE
- B. populate variables sent back to Virtualized Voice Browser
- C. populate variables sent back to VXML Server
- D. populate variables sent back to VXML Gateway
Answer: A
NEW QUESTION # 53
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