3302 Exam Training Practice Tests (Avaya Contact Center Control Manager Implementation and Maintenance)]

Question 1

A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution.
They would like to install a single ACCCM server that also runs the database.
Which installation component is required to meet the customer's needs?

A. Microsoft MVC B. Microsoft Silverlight3.0 C. .NETFramework4.0 D. SQLServer2008 R2Express

Correct Answer: D

Question 2

You have configured Avaya Contact Center Control Manager (ACCCM) to use Active Directory with Single Sign On integration. A user complains that they are not able to add an extension. What should you check lo resolve the problem?

A. Verify that the user has permission to accessACCCM. B. Verify that a role under ACCCM permissions was created with the necessary permissions, and that user belongs to the group assigned under the LDAP tab to the role. C. Verify that a role under ACCCM permissions was treated with the necessary permissions to add a new extension, andthat belongsto the group assigned under the LDAP tab to the role. D. Verify that the ACCCM applicationis set to use Windows authentication in IIS.

Correct Answer: C

Question 3

Which three services are mandatory for every Avaya Contact Center Control Manager (ACCCM) software for a standard solution installation? (Choose three.)

A. Importer Service B. Active Directory Synchronization Service C. Sync Service D. Licensing Service E. Functional Service F. Provisioning Service

Correct Answer: C,D,F

Question 4

You are performing a new install of Avaya Contact Center Control Manager (ACCCM).
What are the basic prerequisites for the server operating system?

A. 32Bit Windows XP with 2 GB of memory B. 32 BitLinux server with2GB of memory C. 32 bit Windows 2008 R2 server with 2 GB of memory D. 64 Bit Windows 2008 R2 server with 4 GB of memory E. either 32 or 64 Bit Windows R2 2008 server with 2 GB of memory

Correct Answer: D

Question 5

A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) with Active Directory. Which statement describes the ACCCM requirement that is mandatory for connectivity?

A. The LDAP Port must be 636. B. Provisioning servermust run with Administrative Domain Account. C. The ACCCM server must be a member of the domain or a trusted domain. D. Windows servermustbe 2008 R2 64-bit.

Correct Answer: C

Question 6

Before beginning the installation of the Avaya Contact Center Control Manager (ACCCM) installation in a stand-alone configuration with SQL 2008 Express, when would the Microsoft Internet Information Server (IIS) be installed?

A. afteryou install Microsoft Windows 2008 Server R2 B. after you install the Microsoft SQLServer C. after you install ACCOM D. after you selectACCCM services

Correct Answer: A

Question 7

The customer has installed Avaya Contact Center Control Manager (ACCOM) and will be using ACCCM to manage their Avaya IQ servers. The customer requires that a separate user be used for the integration with IQ. Which current account must the new account have the equivalent permissions as?

A. craft B. avaya C. admin D. sroot

Correct Answer: B

Avaya Contact Center Control Manager Implementation and Maintenance - 3302 Exam Practice Test