78950X Exam Training Practice Tests (Avaya Contact Center Select Implementation and Maintenance)]

Question 1

When configuring a scheduled backup using the Contact Center Database Maintenance utility, which three statements are true? (Choose three.)

A. You can only backup one database (either CCMS, CCMA, CCT, or CCMM) at a time. B. The backup folder contains backup files for each application you select. C. You can schedule on a frequency of a specific date. D. You can schedule multiple applications for backup in a single scheduling task. E. Regularly occurring backups create a new backup folder for the previous backup.

Correct Answer: A,B,C

Question 2

Which two statements about the Avaya Contact Center Select (ACCS) skillset are true? (Choose two.)

A. A skillset is group of agents whose skills are similar. B. A skillset is a group of activity codes used for reporting purposes. C. Skillsets are referenced in both application flows and scripts. D. Skillsets are only used for reporting purposes.

Correct Answer: B,C

Question 3

For which operation is the Outbound Mail Handler component of the Email Manager responsible?

A. Applying the rules engine to determine what skillset to queue the contact to B. Retrieving email messages from the corporate email server C. Logging into the corporate email server and sending the auto-reply D. Saving email attachments to the appropriate folder

Correct Answer: A

Question 4

Which two types of pegging thresholds will Impact both real-time displays and historical reports? (Choose two.)

A. Short call B. Service Level C. Display D. Service Factor

Correct Answer: A,C

Question 5

Avaya Contact Center Select (ACCS) uses the TAPI-D Interface to monitor and control the agent endpoint in the IP Office platform. The ACCS solution needs to provide a secure password to use the TAPI-D link.
Which password is required?

A. CCMA Login ID password B. ACCS Administrator password C. IP Office System password D. Agent Login ID password

Correct Answer: A

Question 6

Which three applications are included with the IP Office admin suite Installation? (Choose three.)

A. System Monitor B. IP Office Manager C. System Status D. Avaya Grep E. IP Office Platform Manager

Correct Answer: A,B,C

Question 7

A controlled directory number Is responsible for which basic Avaya Contact Center Select (ACCS) process?

A. Directing email and web communication contacts to the contact router B. Processing voice and music recordings for flow and scripts C. Connecting voice contacts to the ACCS contact router D. Synching agents with extensions on IP Office in ACCS

Correct Answer: B

Avaya Contact Center Select Implementation and Maintenance - 78950X Exam Practice Test