C-C4H51-2405 Exam Training Practice Tests (SAP Certified Associate - Implementation Consultant

Question 1

Which restriction rules can you use to control the access to an installed base? Note: There are 2 correct answers to this question.

A. Measurement and reading B. Business role C. Territories D. Employee

Correct Answer: B,C

Question 2

Which of the following can you use to explore released APIs?

A. SAP Business Accelerator Hub B. SAP Application Interface Framework C. SAP Integration Suite

Correct Answer: A

Question 3

Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.

A. Activate Service Contract Management in scoping B. Activate Create Contracts in the Detail view C. Use fine-tuning to manage the numeric range for contracts D. Use fine-tuning to activate Service Contract Management

Correct Answer: A,D

Question 4

Which service objects can you display on an installed base? Note: There are 2 correct answers to this question.

A. Contract B. Ticket C. Warranty D. Maintenance plan

Correct Answer: B,D

Question 5

Where can you keep track of new and modified knowledge base articles?

A. Broadcast B. Feed C. Knowledge base fine-tuning activity D. Solution finder

Correct Answer: B

Question 6

What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct answers to this question.

A. Add a reference to a service contract B. Add an account team member C. Use email as a response to a ticket D. Add a reference to an account

Correct Answer: A,D

Question 7

Which object can be used within ticket creation to automatically determine the registered product?

A. Installation point B. Customer C. Product D. Warranty

Correct Answer: A

Question 8

What can you use to create tickets based on conditions?

A. Workflow rule of type Action B. Activity planner C. The Ticket Creation action in the Tickets work center D. Maintenance plan

Correct Answer: A

Question 9

Which steps are recommended to upload data into SAP Service Cloud through the Data Workbench? Note: There are 2 correct answers to this question.

A. Delete the header with the field names in the template. B. Download the template. C. Schedule an MDRO job. D. Map the data fields to the data fields offered in the template.

Correct Answer: B,D

SAP Certified Associate - Implementation Consultant - SAP Service Cloud - C-C4H51-2405 Exam Practice Test