C_C4C14_1811 Exam Training Practice Tests (SAP Certified Application Associate

Question 1

You need to maintain an installed base
How can you prevented from selecting it in a ticket while you make these changes?

A. Use an action to block the installed base if it is activate. B. Download the installed base for offline editing C. Keep the installed base in the "in preparation" status D. Add new inactivate item to the structure of the installed base

Correct Answer: C,D

Question 2

Which date type do you use when determining the start of the warranty?

A. Requested date B. Creation date C. Due date D. Reference date

Correct Answer: D

Question 3

When a user creates service ticket, what product type is supported for determining the warranty?

A. List product B. Registered product C. Individual product D. Entitlement product

Correct Answer: C

Question 4

Which data is synchronized bi-directionally between SAP Cloud for Customer and SAP CRM on premise?

A. The Report B. Campaign C. Activity D. Maintenance plan

Correct Answer: C

Question 5

What date type is used in a Date Profile to determine the start of the warranty?

A. Requested date B. Creation date C. Due date D. Reference date

Correct Answer: D

Question 6

For registered products, counter readings are recorded in which of the following facets?

A. Measurement logs B. Items C. Maintenance plans D. Measurement

Correct Answer: A

Question 7

in which of the following ways can a service technician record and manage time? Note: There are 2 correct answers to this question.

A. Manually using service entry screen B. Manually using time entry screen C. Automatically using background jobs D. Automatically using start / stop buttons

Correct Answer: C,D

Question 8

To which objects can you add a registered product? Note: There are 2 correct answers to this question.

A. Sales Order B. Service ticket C. Installed base D. Visit

Correct Answer: B,C

Question 9

Which of the following actions can you perform with the administration adaptation function when using silverlight? Note: There are 2 correct answers to this question.

A. Create a code list restriction for standard and extension fields B. Enter default extension field values based on business logic C. Assign a page layout to achieve dynamic user interfaces. D. Create an extension field and define its properties

Correct Answer: A,D

Question 10

Which of the following objects deliver a default approval process? Note: There are 2 correct answers to this question.

A. Contract B. Ticket C. Account D. Visit

Correct Answer: C,D

Question 11

Which object is used for representing work tickets from SAP cloud for customer in SAP Multi Resource Scheduling?

A. Internal order B. Service order C. Demand D. Debit memo request

Correct Answer: C

Question 12

To which objects can you add an installed base? Note: There are 2 correct answers to this question.

A. Contract B. Ticket C. Maintenance plan D. Visit

Correct Answer: A,C

Question 13

How do you restrict the completion of the main ticket when the related sub ticket are still open?

A. By enabling scoping questions B. By creating workflowrule C. By Activating fine tuning activities D. By creating a user defined ticket status

Correct Answer: A

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Question 14

When you create items in an installed base, which of the following item categories are supported?

A. Registered product B. Installation point C. Text D. Product E. Warranty products

Correct Answer: A,C,D

Question 15

What is the correct sequence of steps for the process when creating tickets?

A. 1. Determine service categories
2. Analyze incident categories
3. Determine SLA
4. Determine ket dates B. 1. Analyze incident categories
2. Determine service categories
3. Determine ket dates
4. Determine SLA C. 1. Determine service categories
2. Analyze incident categories
3. Determine ket dates
4. Determine SLA
cement (SLA) evaluation D. 1. Analyze incident categories
2. Determine service categories
3. Determine SLA
4. Determine ket dates

Correct Answer: D

SAP Certified Application Associate - SAP Service Cloud 1811 - C_C4C14_1811 Exam Practice Test