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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question 1

Which field identifies a ticket as relevant for a field service scenario?

A. Service organization
B. Division
C. Requires work
D. Scheduling relevant

Question 2

A user is assigned two work centers that contain the same view. In the first work center, the user has read only access. Which access rights does the user get for this view in both work center?

A. Unrestricted read access and restricted write access
B. Restricted read and write access
C. Unrestricted read and write access
D. Restricted read access and unrestricted write access

Question 3

During scoping, you have selected the option to allow multiple territories per account. How does this impact the system behavior in the realignment of accounts and territories? Note: There are 2 correct answers to this question.

A. Access restrictions for territories are not available
B. The Define Exceptions step is disabled
C. The Override Territory box is not available
D. Additional fields become available for territory determination

Question 4

In which of the following ways can a service technician record and manage actual work? Note: There are 2 correct answers to this question.

A. Manually using the time entry screen
B. Automatically using start/stop buttons
C. Automatically on creation of a time report
D. Manually using the service entry screen

Question 5

Which of the following objects can you integrate with SAP CRM? Note: There are 3 correct answers to this question.

A. Vendors
B. Social media profiles
C. Van stock
D. Service requests
E. Opportunities

Solutions: