C_C4H510_04 Exam Training Practice Tests (SAP Certified Application Associate

Question 1

Which item can be assigned to organizational structures, team assignments and workflow rules?

A. Business role B. Business user C. Employee D. Service agent

Correct Answer: C

Question 2

What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct answers to this question.

A. Create knowledge base articles in SAP Service Cloud. B. Choose the correct SAP Jam group in the knowledge base configuration settings. C. Integrate with MindTouch. D. Configure the relevant question in scoping.

Correct Answer: B,D

Question 3

Which of the following steps are recommended to upload data into SAP Service Cloud through the Data Workbench?
Note: There are 2 correct answers to this question.

A. Download the migration template. B. Save the file in XML C. Schedule an MORO Job. D. Map the data fields with the offered data fields in the migration template.

Correct Answer: C,D

Question 4

What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.

A. Incidents B. Territories C. Service agents D. Employees

Correct Answer: A,B

Question 5

Which action is recommended for the administrator to solve an issue in the SAP Service Cloud system?

A. Write a message to SAP via social media. B. Report an incident in SAP Service Cloud and forward to the requester. C. Report an incident in SAP Service Cloud and forward to the provider. D. Write an e-mail to your implementation partner.

Correct Answer: C

Question 6

Question 8: What types of mashups are available in SAP Service Cloud?
Note: There are 2 correct answers to this question.

A. Internal mashups B. ASAP mashups C. HTML mashups D. URL mashups

Correct Answer: C,D

SAP Certified Application Associate - SAP Service Cloud 2011 - C_C4H510_04 Exam Practice Test