- Exam Code: C_C4H510_04
- Exam Name: SAP Certified Application Associate - SAP Service Cloud 2011
- Certification Provider: SAP
- Corresponding Certification:SAP Certified Application Associate
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C_C4H510_04 Exam Certification Details:
| Sample Questions: | SAP C_C4H510_04 Exam Sample Question |
| Duration: | 180 mins |
| Level: | Associate |
| Exam: | 80 questions |
| Languages: | English |
| Cut Score: | 63% |
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SAP C_C4H510_04 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Elements and Notification | 8%-12% | - Conditions and actions configuration - Workflow setup |
| Topic 2: Service Business Process | 8%-12% | - Service levels and categories - Work distribution rules - Time recording and fulfillment - Service ticket lifecycle |
| Topic 3: User Management | 8%-12% | - Notification process configuration - Business roles and user setup - Data restrictions and access control |
| Topic 4: Data Management | 8%-12% | - Master data handling - Mass data maintenance - Data migration templates |
| Topic 5: Contracts and Case Management | <8% | - Service contract setup - Case management processes |
| Topic 6: Service Objects | >12% | - Installed Base and usage in service tickets - Warranty Management - Registered Products and usage in service tickets |
| Topic 7: Maintenance Plan | <8% | - Scheduling and execution - Maintenance plan configuration |
| Topic 8: Communication Channel and Knowledge Base | 8%-12% | - Supported communication channels - Knowledge base setup and usage |
| Topic 9: Reporting | <8% | - Integration with Microsoft Excel - Standard reports and dashboards |
| Topic 10: Personalization and Extensibility | <8% | - Extensibility options - UI personalization |
| Topic 11: Basic Setup Settings | 8%-12% | - Fine-tuning configuration - Implementation basics |
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