Genesys Cloud CX Workforce Management Certification - GCX-WFM Exam Practice Test
Which two features are accessible within the forecast editor?
(Choose two)
Response:
(Choose two)
Response:
Correct Answer: A,D
The real-time adherence view allows immediate corrective action if an agent is not following their scheduled tasks.
Response:
Response:
Correct Answer: A
Which action can be taken if an agent's time-off request does not meet scheduling needs?
Response:
Response:
Correct Answer: D
Which of the following attributes are assigned to agents to ensure that interactions are routed to the most appropriate agent?
(Choose two options)
Response:
(Choose two options)
Response:
Correct Answer: B,D
Which setting should be enabled to track both scheduled and actual agent activities?
Response:
Response:
Correct Answer: D
What is the primary function of a work plan in Genesys Cloud?
Response:
Response:
Correct Answer: D
Which feature in Genesys Cloud allows agents to exchange their shifts?
Response:
Response:
Correct Answer: B
Which two features are provided in the historical adherence view?
(Choose two)
Response:
(Choose two)
Response:
Correct Answer: A,C
Which two elements can be adjusted when creating a load-based schedule?
(Choose two)
Response:
(Choose two)
Response:
Correct Answer: A,C
Which two tasks can be managed within the Management Unit in workforce management?
(Choose two)
Response:
(Choose two)
Response:
Correct Answer: A,D