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Genesys GCX-WFM Exam Syllabus Topics:

Genesys Cloud CX Workforce Management Certification Sample Questions:

Question 1

An Agent cannot edit a time-off request after it has been created.
Response:

A. True
B. False

Question 2

In Genesys Cloud, a load-based schedule is generated based on:
Response:

A. Anticipated call volume and demand
B. Adherence history
C. Agent skill levels
D. Quality monitoring data

Question 3

In Genesys Cloud, what action is necessary to finalize a work plan after configuration?
Response:

A. Assign to the Agent Manager
B. Validate and save the work plan
C. Submit for approval
D. Configure Real-Time Adherence

Question 4

How can agents be added to a work plan in Genesys Cloud?
Response:

A. By assigning them through the Schedule Manager
B. By selecting them in the Forecast Editor
C. By importing a CSV file with agent data
D. By adding them directly in the Work Plan

Question 5

Which two components are configured in a service goal template?
(Choose two)
Response:

A. Average Handle Time
B. Call Volume Reports
C. Forecast Editor
D. Service Level

Solutions: