ITILFND_V4 Exam Training Practice Tests (EXIN ITIL 4 Foundation)]

Question 1

Which is part of the definition of a customer?

A. A set of specialized organizational capabilities for enabling value B. The role that authorizes budget for service consumption C. A means of enabling value co-creation D. The role that defines the requirements for a service

Correct Answer: D

Question 2

For which purpose would the continual improvement practice use a SWOT analysis?

A. Ensuring everyone actively participates B. Understanding the current state C. Defining the future desired state D. Tracking and managing ideas

Correct Answer: B

Question 3

When applying the 'collaborate and promote visibility' principle to an organization's initiative, which is NOT a necessary action?

A. Ensuring everyone involved in the initiative is in agreement about it before starting B. Considering different methods of communication for the different audiences C. Communicating information about the initiative to other parts of the organization D. Basing decisions about the initiative on visible data

Correct Answer: A

Question 4

Which is included in the purpose of the 'change enablement' practice?

A. Record and report selected changes of state B. Make new and changed services available for use C. Ensure that risks have been properly assessed D. Plan and manage the full lifecycle of all IT assets

Correct Answer: C

Question 5

Which statement about service relationship management is CORRECT?

A. It requires the service consumer to create resources for the service provider B. It focuses on the service actions performed by users C. It requires co-operation of both the service provider and service consumer D. It focuses on the fulfilment of the agreed service actions

Correct Answer: C

Question 6

Which is the addition, modification or removal of anything that could have an effect on services?

A. An event B. A problem C. A change D. A service request

Correct Answer: C

Question 7

Identify the missing word(s) in the following sentence:
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and
[?].

A. known errors B. IT assets C. events D. changes

Correct Answer: A

Question 8

Which of the four dimensions focuses on roles, responsibilities, and systems of authority?

A. Value streams and processes B. Organizations and people C. Partners and suppliers D. Information and technology

Correct Answer: B

Question 9

Which statement about outcomes is CORRECT?

A. Outcomes rely on outputs to deliver results for a stakeholder B. Outcomes help a service consumer to assess the cost of a specific activity C. Outcomes give service consumers assurance of products or services D. Outcomes use activities to produce tangible or intangible deliverables

Correct Answer: A

EXIN ITIL 4 Foundation - ITILFND_V4 Exam Practice Test